Chief Operating Officer

**Chief Operating Officer**

**Are you passionate about giving back in a unique role that makes a difference in the community?**

**COMPANY**:
Brentwood Community Development Group is a not for profit company dedicated to providing affordable housing to the Edmonton community. We serve seniors, families and the disabled by providing subsidized and affordable housing. We also partner with other support service agencies to provide a full suite of services.

We believe stable, financially self-sufficient, housing is one of the corner stones to helping those with a lower income succeed. We take pride in providing affordable housing without taking annual payments from the tax payer.

It’s our **vision** to build supportive communities that enable everyone to reach their full potential.

It’s our **mission** is to build and maintain shelter and other physical assets, to foster the health and growth of the community.

If you are aligned with our vision and mission statements and are community-minded, please consider joining our team.

**WHAT WE OFFER**:

- Health spending account and pension plan
- Professional development opportunities and membership in industry associations
- A role that makes a difference in the community
- Work and life balance that doesn’t require frequent work after 16:30

**JOB SUMMARY**:
The Chief Operating Officer (COO) is responsible for overseeing the day to day operations of the business primarily focused on tenant relations, supervision, building operations, development, and community building and engagement. The COO is expected to protect and develop the sense of tenant community at Brentwood Community Development Group (BCDG).

As a member of the Executive team, the COO plays an integral part in the leadership of the company and maintains the highest standards of professionalism.

The COO works in person at the Matheson Seniors property located at 11445-135 Street with working hours from 8:00-16:30, Monday to Friday.

**MAJOR RESPONSIBILITIES**:
**Tenant Relations**:

- Oversee the coordination of community-building and engagement activities and events
- Resolve escalated tenant issues
- Take legal action when tenants fail to fulfill their obligations
- Make management level decisions related to tenant concerns
- Represent the company at tenant meetings and events including liaison committee, Matheson Tenant Society, and townhall meetings

**Supervision**:

- Supervise property administration, housekeeping supervisor, and sales and marketing specialist staff
- Ensure staff meet their job expectations, and grow and develop professionally
- Provide mentorship and on-the-job training for staff
- Resolve conflict and address performance issues
- Recruitment, onboarding, and offboarding of staff

**Building Operations**:

- Oversee residential leasing and rent collection
- Administer the subsidy program
- Allocate resources to best build community within the context of the property
- Address pest control issues
- Establish rules and policies for the property to operate efficiently and in the best interest of the organization and the tenants.

**Development**:

- Attend meetings with the Executive Director (ED) and various stakeholders to support the growth and development of the organization
- Represent the company at government meetings in the absence of the ED
- Work closely with the ED and the Chief Financial Officer to determine projections and growth activities
- Support with sales, and marketing activities
- Other duties as assigned by the Executive Director

**QUALIFICATIONS**:

- Minimum 5 years of experience in housing management and handling tenant issues
- Minimum 5 years experience in a leadership operations role
- Effective supervisor to inspire and mentor staff
- Exceptional customer service experience interacting with diverse people
- Intermediate to advanced skills in Microsoft Office
- Excellent verbal and written communication skills
- Possess a valid Driver’s license and have a reliable vehicle
- Obtain and maintain a clear Criminal Record Check
- Nonprofit experience is preferred

**IDEAL START DATE**: October 7 to 14, 2024

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Microsoft Office: 3 years (preferred)
- Leadership: 5 years (preferred)
- Customer service: 5 years (preferred)
- Housing Management: 5 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 2024-10-07