Analyst - Performance Services

Function

Customer Fulfillment

Location

Waterloo, Ontario

Reference

Contract type

Permanent

Working time

Full-Time

**Job Summary**:
The **Analyst - Performance Services** is responsible for activities and tasks associated with Navblue Aircraft Performance products and services. The analyst is expected to be fully competent in the use of NAVBLUE Airport Analysis tools and procedures. This role also requires direct customer interaction to facilitate troubleshooting and Engine Failure procedure design and optimizations.

Analysis is primarily performed using our in-house production tools; but a great deal of manual work is also part of daily production. The daily work and responsibility areas in the Performance Services group consist of management and interpretation of authority data, updating our databases, calculating safe procedures in case of engine failure, and calculating maximum performance limitations for the aircrafts. Much of the work is performed in close co-operation with our customers.

**Responsibilities**:

- Evaluate and manage incoming Aeronautical Information Service (AIS) documents/date applicable to the products and services.
- Evaluate and manage customer information applicable to the products and services.
- Maintain and update aerodromes and customer airport obstacles databases.
- Deliver according to agreements concerning quality requirements, delivery dates and regulations.
- Deliver according to internal agreements concerning deadlines and specifications.
- Design, calculate and produce Engine Failure Procedures and Balk landing Procedures.
- Maintain close liaison with customers.
- Participate in the development and documentation of internal workflow processes.
- Where applicable; act as a primary point of contact for customers
- Work closely with the Quality team and Data Team
- Participate and contribute actively to internal tool set development (Python coding/scripting).
- Participate in training and development of Level I analysts.
- Advise and assist Level II analysts for advance procedure development and/or complex issues.
- Troubleshoot and explore solutions for customer issues
- Contribute/author guidance documents/manuals used internally as well as shipped externally.
- Manage customer specific projects and present reports and results to customer

**Education**:

- Education in Aeronautical Engineering or Aerospace Engineering or equivalent experience in airline operations

**Experience**:

- Minimum 2 years of experience with relevant workplace experience.
- Experience with aircraft performance products
- Flight education at Commercial Pilot’s License (CPL) level is an asset

**Knowledge, Skills, Demonstrated Capabilities & Competencies**:

- Self-starter, engaged and demonstrate ability to be proactive when dealing with issues and challenges
- Team player - able to work as a team, understand and respect colleague’s strengths and weaknesses, and take on leadership role as necessary
- Mentor junior team members and take on leadership role as necessary
- Analytical - able to find solutions based on analysis of tasks and problems
- Multi-tasking - able to take on multiple assignments
- Responsible, task and target-driven, flexible, and innovative
- Able to adapt quickly to changing client requirements
- Ability to build strong relationships with customers and team members
- Clear understanding of Instrument Flight rules
- Clear understanding or Aviation literature published by states and Aviation Authorities (ICAO, FAA, IATA)
- Clear understanding and appreciation of Aviation Regulations applicable to Aircraft Performance and operations.

**Technical Systems Proficiency**:

- Advance level proficiency in use of MS office/G-Suite
- Proficient with common technical and non-technical workflow management tools sets used by the department. (Freshdesk, Jira, KACE)
- Database management (Basic SQL)
- Basic coding/scripting. (Python)

**Perks**:
Located in the heart of University of Waterloo’s David Johnston Research + Technology Park, NAVBLUE is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. The modern design of our suite on the second floor of the Accelerator Centre draws its inspiration from airport terminals, and features bright, open workstations, rather than boxed-in cubicles. As part of our family, you will enjoy:

- Being part of Airbus Network
- Flexible hours
- Hybrid working environment (2 days in office)
- Free parking
- Weekly Breakfast
- Vacation Days (15 - 25)
- Professional Development Day
- Christmas shut down
- Summer core hours
- Strong work-life balance
- Casual dress code
- Competitive group benefits plan
- Strong focus on mental health support benefits
- 5 Sick Days
- 2 Personal Days
- RRSP matching program
- Life Insurance
- Employee stock ownership plan
- Referral program
- Rewards and Recognition program
- Training and Development Support
- Monthly Lunch and Learns
- Fitness & Wellness