Customer Service Representative

5 days ago

Surrey, Canada Holland Imports Inc. Full time

Established in 1973, Holland Imports Inc. is among Canada's largest independent distributors of hard goods. Working with more than 2500 retailers, it develops, distributes, and markets products across a range of categories including Hardware and Power Tool Accessories, Lawn and Garden Tools, Patio Furniture and Outdoor Décor, Christmas, and Holiday Décor. We are a family-owned company known for its customer service, ability to source, entrepreneurial drive, and passion for the business.

We are seeking a Customer Service Representative (Bilingual) to join our energetic team. Reporting to the Customer Service Manager, the Customer Service Representative will provide exceptional service to our valued customers. Duties will include (but are not limited to) the following:

- Greet customers who visit the office and showroom and provide information and materials required to navigate the showroom and place orders
- Edit and correct orders for prices, description and quantities and reconfirm orders with the customer
- Maintain regular contact and follow up with existing customers to promote sales and encourage showroom visits
- Solicit sales of new or additional products to customers
- Identify and assess customers’ needs
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet individual and customer service team sales targets/KPIs
- Handle customer complaints/claims and provide appropriate solutions and alternatives in a timely manner
- Assist with showroom set up and maintenance
- Become a product knowledge expert
- Ensure customer coffee station is stocked and tidy

Along with a minimum of 2 years experience in a similar role, requirements include:

- Ability to communicate (both verbal and written) in English and French
- Strong work ethic and integrity to contribute to a positive company culture and foster long-term relationships with customers
- Solid organizational and time management skills
- Ability to multitask and adapt to shifting priorities within tight deadlines
- Strong math skills, including ability to calculate percentages or discounts
- Attention to detail and ability to maintain accuracy
- Ability to prospect and market concepts to existing and potential new customers
- Proficient in Microsoft Office (Word, Excel, Outlook)
- A positive attitude with the ability to communicate effectively and interact with customers and colleagues in a professional manner
- A dedicated team player with the ability to work independently

**Job Types**: Full-time, Permanent

Pay: $44,000.00-$52,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

  • Customer Service Representative

    24 hours ago

    Surrey, Canada Universal TV Service Centre Full time

    **Job Summary** **Responsibilities** - Provide accurate information regarding products and services. - Assist customers with order processing, returns, and exchanges. - Analyze customer needs and recommend appropriate solutions or products. - Utilize upselling techniques to enhance customer satisfaction and drive sales. - Maintain detailed records of...

  • Customer Service Representative

    1 week ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has a new opportunity for a Customer Service Representative to join our team! **Overview**: Reporting to the Fixed Operations Manager, you will act as the body shop's front-line customer relations and service sales representative. The Customer Service Representative's primary responsibility is to provide exceptional customer...

  • Customer Service Representative

    1 week ago

    Surrey, Canada U-Haul Full time

    **Location**: 13554 84th Ave, Surrey, British Columbia V3W7P9 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive...

  • Customer Service Representative

    1 week ago

    Surrey, Canada U-Haul Full time

    **Location**: 13425 King George Blvd, Surrey, British Columbia V3T2T8 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a...

  • Customer Service Representative

    5 days ago

    Surrey, Canada Merit Kitchens Full time

    Do you have a passion for the kitchen cabinet industry? Are you looking for an exciting opportunity to work with a fun, innovative, and energetic team? **A QUICK LOOK AT THE ROLE**: At Merit Kitchens, the Customer Service Representative will be the first point of contact with our dealers and supporting businesses to provide them with solutions for any...

  • Customer Service Representative

    5 days ago

    Surrey, Canada Texcan Division of Sonepar Canada Full time

    Texcan provides customers with high quality wire and cable products at the best value possible. As one of Canada’s largest distributor for over **40 years**, we have built a reputation for going to great lengths for our customers. We supply solutions for a variety of different markets in residential, commercial, industrial and emerging green markets such...

  • Customer Service Representative

    2 weeks ago

    Surrey, Canada Hana Bank Canada Full time

    The **Customer Service Representative** is responsible for conducting all teller functions and processing various transactions for customers in accordance with all regulations. This role involves addressing customer inquiries, resolving issues, and promoting relevant banking products and services. - Job Title: Customer Service Representative - Reports To:...

  • Customer Service Representative

    1 week ago

    Surrey, Canada Hörmann Canada Full time

    Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry. We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and...

  • Customer Service Representative

    24 hours ago

    Surrey, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Join the Finning team! In the Customer Service Representative you will be responsible for the efficient and effective customer service at the rental counter. This position performs sales transactions, purchasing, assists in servicing equipment and performs a variety of...

  • Customer Service Representative

    1 week ago

    Surrey, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Join the Finning team! In the Customer Service Representative you will be responsible for the efficient and effective customer service at the rental counter. This position performs sales transactions, purchasing, assists in servicing equipment and performs a variety...