Service Advisor

**Tony Graham Automotive Group**

**Job Title**

Service Advisor

**Report to**

Service Manager

**Location**

1855 Merivale Road, Ottawa, ON K2G 1E3 - On-Site

**Employment Status**

Full-time permanent

**Closing Date**

Until filled

**Who We Are?**

The Tony Graham Automotive Group (TGAG) is a reputable and established business, close to 50 years in the Ottawa area. Our group consists of Tony Graham Toyota, Tony Graham Lexus, Kanata Toyota, Tony Graham AutoEdge,Collision Center, and AADA Leasing. We recognize that our employees define us; we cannot deliver a great customer experience without a talented team. The car industry is a constantly changing, fast-paced industry that offers fulfilling careers and competitive salaries. It is a huge industry with jobs available in all segments, room for growth, and a wide array of choices for both those who are looking to jumpstart an exciting career or change career paths. We offer a unique, diverse, and dynamic work environment.

**Job Summary**

To greet service customers in a friendly, professional manner and assist them with all service concerns. To inform customers of service work that is required to maintain a safe and efficient vehicle. To recommend any service that would enhance the overall quality of the operation of the customer’s vehicle.

**What we offer**

You will work in a dynamic workplace with people who live the values of our organization and will enjoy many of the benefits and opportunities at Tony Graham Automotive Group, including:

- Participation in TGAG group benefit plan after three months and participation in the RRSP/DPSP after two years
- Reimbursement of recertification and designation costs
- Professional development opportunities
- Staff discounts on used car sales and parts and service rates
- Paid birthday leave.
- Employees can purchase parts on behalf of their family members and obtain the employee discount.

**Reasons why you’ll enjoy working with Tony Graham Automotive Group**
- Career Development: Internal hiring is a big part of our recruitment process. We encourage our employees to strive for more challenging roles in the workplace
- The safety of our employees is our top priority. We ensure that we stay compliant with the Ontario Occupational Health & Safety Act and Regulations
- Paid Training/Professional development opportunities
- Paid birthday leave - We offer our employees to have the opportunity to take their birthday off paid
- Welcoming work culture & great workplace environment

**What you offer**

**Job Duties**:

- Walk around vehicle with customers with customer present in Drive Thru area
- Handle customers in a courteous and patient manner
- Handle all incoming telephone calls promptly and courteously
- Check repair orders for accuracy and completion prior to close out
- Take payments for work that has been completed (Service, Express Lube), process invoices, and give receipts to customers, if applicable
- Any other responsibilities as required and/or as assigned

**Education and Qualification**
- Completion of Secondary Education
- Valid Driver’s Licence and acceptable Driver’s Abstract
- Clean driving record, and reporting to management any circumstances regarding the status of this license

**Experience**
- Previous Service Advisor Experience: 1-2 Years

**Language**
- Fluent in English, oral and written
- Bilingualism, an asset

**Skills & Abilities**
- Mature personality and sound judgement skills
- Effective interpersonal and communication skills to deal with customers both in person and by phone
- Effective conflict resolution & problem-solving skills
- Computer knowledge
- Mathematical skills
- Automotive background required
- Mechanical skills or knowledge an asset
- Valid driver’s license
- Ability to drive both standard and automatic transmissions is an asset
- Ability to maintain professionalism at all times
- Sales oriented and customer focused. Previous retail/direct sales an asset
- Ability to work in a fast-paced environment and ensure attention to detail.

**Schedule**:
Monday - Friday: 11 am - 7 pm & Occasional Saturdays During Tire Season

**Pay Structure**:
$25.00 Per Hour - Plus Individual and Group Bonus

**Job Types**: Full-time, Permanent

**Salary**: From $25.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Nepean, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Advisor: 1 year (required)
- Customer service: 1 year (required)

Shift availability:

- Night Shift (required)

Work Location: One location