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Computer Technical Support

2 weeks ago

Quebec City, Canada eVision Inc. Full time

**Technical Support Specialist Job Responsibilities**
- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Maintains system functionality by testing computer components.
- Helps design and implement networks.
- Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- Tests compatibility of new programs with existing ones.
- Gathers data to identify and evaluate technical purchasing options.
- Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
- Maintains system capability by testing computer components.
- Carries out software, network, and database performance tuning.
- Documents hardware and software updates.
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepares reference material for users by drafting operation instructions

**Technical Support Specialist Qualifications/Skills**:

- Excellent problem-solving and troubleshooting skills.
- The ability to communicate technical information in an accessible manner to non-technical employees.
- A process improvement mindset.
- Software maintenance and testing capability.
- Vendor relations.
- Basic knowledge of networking principles and operating systems.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Customer-service focus.
- Collaborative mindset.
- Hands-on problem-solving ability.
- Knowledge of script languages such as Python, JavaScript, Java, C#, etc.

**Job Type**: Permanent

**Salary**: $46,790.00-$93,100.00 per year

**Benefits**:

- Automobile allowance
- Casual dress
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Quebec City, QC G1H 2N1: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Computer operation: 1 year (preferred)

Work Location: One location