Client Services Technician

**Client Services Technician - ITS - Appendix D**
- (27883)

**Find Your Spot at Humber**

If you are interested in higher education and are looking to contribute to the largest polytechnic College in Ontario as we shape the future of our students and communities, here is your opportunity to join our team.

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people. We learn and grow together. We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

Humber is a place like no other. Here you will “Find Your Spot” and build a career and future that grows as we grow. In this rich, diverse workplace, we encourage innovation ideas. We support you to find deep meaning and purpose so that you can be proud of what you do and where you work.

**Job Details**:
**Position Title**:Client Services Technician

**Status**: Full-time Appendix D

**Hours**: 40 hrs/week

**Faculty/Department**: Information Technology Services

**Campus/Location**:Lakeshore Campus

**Salary**:$35.06 - $40.71

**What you will do**:
Reporting to the Manager, Technology Support, the Client Services Technicians support the delivery of various technical services to Humber’s students, employees, suppliers, and guests.

Responsibilities include:

- Providing on-site and remote technical support to resolve/fulfill support requests
- Deploying computer hardware, mobile devices, peripherals and software
- Troubleshooting and resolving hardware, software and other technology faults/failings
- Assisting clients with printing and AV equipment issues
- Organizing, testing and maintaining computing and technology equipment
- Guiding and advising Humber staff, clients, external partners, and student workers
- Beta testing and researching new technologies
- Supporting various Humber related on-site and off-site events
- Technology fault reporting, activity tracking, record keeping and data entry
- Maintaining a good working knowledge of all services, policies, and procedures
- Providing accurate information to students, employees, suppliers, and guests
- Understanding the role and responsibilities of related support functions
- Staying informed and current about Humber and the IT industry

**What you bring to the role**:
**Education**:

- Must have a minimum 3-year diploma or degree in Computer or Information Technology related area of study
- Training or certification in ITIL (Information Technology Infrastructure Library)
- HDI Desktop Support Technician certification or relevant training and/or experience
- CompTIA A+ or AVIXA CTS certification, or relevant training and/or experience

**Experience**:

- Minimum of three years of related work experience providing technical support in a busy high-volume environment to Clients with diverse backgrounds, preferably in an academic environment
- Experience providing software and hardware technical support on MS Windows, Mac OS, iOS and Android devices
- Fundamental understanding of the Information Technology industry and technology solutions including hardware, software, licensing, and services

**Additional Skills**:

- Proven superior customer service and communication skills
- Must be detail oriented, organized, and able to multitask
- Demonstrated creative thinking, analytical and problem-solving skills
- Work well under pressure

**What’s In it for you?**
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks
- Highly supportive work culture

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

**Equity, Diversity and Inclusion**

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

**Accommodation**

Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate format