Casino Dual Rate Games Manager

1 week ago

St Albert, Canada Century Casino St. Albert Full time

**Century St. Albert has an opening for a full time Dual Rate Games Manager.**

The Dual Rate Games Manager position is a full time Floor Supervisor / part time Games Manager role. The summary of the Games manager role is as follows: Manage all Table Games Operations in compliance with Century Casinos, AGLC and all other applicable government agencies. Responsible for ensuring all AML policies, practices and procedures and completed correctly and on time. Develop, enhance and maintain positive and professional relationships with customers, team members and authorities from all levels of government. Track and report all gaming activities to the Casino Manager. Practice and encourage exceptional customer service while ensuring all table games are operated correctly and with integrity. Maintain and comply with safety and security standards. The Games Manager is responsible for all facility operations in the absence of the Casino Manager and General Manager.

**Essential Requirements**:

- Winning attitude and outgoing personality, with a focus on delivering unsurpassed excellence in customer service;
- Problem-solving skills;
- Excellent communication skills;
- Excellent organizational and time management skills;
- Demonstrated ability to work effectively with all sorts of people;
- Demonstrated staff relations/satisfaction skills;
- Strong understanding of table games operations;
- Willing to work a varied schedule that may include days, nights, and weekends.

**SUPERVISORY RESPONSIBILITIES**
Directly manages Dealer &, Floor Supervisors, In the absence of the General Manager and Casino Manager, the Games Manager is responsible for all facility operations and the employees on duty.

**QUALIFICATIONS**
Demonstrated knowledge of casino operations, gaming rules and regulations. Demonstrated experience receiving, securing, handling, counting and reconciling, and distributing large sums of money. Must have a working knowledge of all game types offered. Demonstrated effective and diplomatic customer service and communication skills including those with staff, government agents and customers.

**EDUCATION and/or EXPERIENCE**
Three (3) or more years of recent and related supervisor/manager gaming experience.

**REASONING ABILITY**
Must have demonstrated the ability to use good judgement and make good decisions on a consistent basis. Independent decision making is required.

**OTHER SKILLS AND ABILITIES**
Knowledge of Century Casino, FINTRAC and AGLC’s policies and procedures and how they pertain to all areas of operation. Must have and maintain professional radio communication when communicating with all departments.

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- St. Albert, AB T8N 6K3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Gaming: 5 years (required)

Licence/Certification:

- AGLC Games Manager License (required)

Work Location: One location

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