Service Adviser

**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise

**Computer and Technology Knowledge**:

- Internet
- MS Outlook

**Security and Safety**:

- Basic security clearance
- Bondable
- Credit check
- Criminal record check
- Driver's validity licence check

**Work Conditions and Physical Capabilities**:

- Attention to detail
- Bending, crouching, kneeling
- Fast-paced environment
- Hand-eye co-ordination
- Repetitive tasks
- Standing for extended periods
- Walking
- Work under pressure

**Personal Suitability**:

- Punctuality
- Client focus
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player

**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?

**Other benefits**:

- Free parking available
- Learning/training paid by employer