Account Manager

1 week ago

Drayton, Canada CG Wellington Full time

**Account Manager - **Job Purpose** - Maintain and grow Norwell’s service and supply business with Ontario dairy producers in your prescribed management area. - Develop key account business. Key accounts are dairy producers identified for "above and beyond the call of duty" within your prescribed sales area. A significant part of this role is to maintain and grow a strong relationship with key accounts. - Ensure the strong Norwell brand is developed with your prescribed management area. - Be your customers champion within Norwell by being their point of contact. - Willingness to always ask valued dairy producers “how are we doing?”, and provide the appropriate feedback back to management. **Key Responsibilities and Accountabilities** - Manage the sales and relationships of your accounts to prescribed target area. - Routinely visit existing accounts as required and sell farm supplies. - Provide liner changes on dairy farms where required. - Promote “Scheduled Maintenances” to accounts. - Sell “midcap” products to customer base. - Actively cultivate, and assist where possible, the capital sales process for your accounts. - Manage collections (Accounts Receivable) of your accounts to ensure. - Become the “go to” contact person for all Norwell related business, directing your customers to the correct person, supporting solutions-driven processes. - Develop business in your prescribed management area, cold calling on dairy producers to establish new contacts and business. - Based on your product, customer and industry knowledge, recommend product offerings and packages to your accounts that are appropriate for their success. - Ensure your customers are aware of any product promotions or new product introductions. - Collaborate with sales and marketing teams to elevate customer experiences, reporting on market trends and updates on their buying habits. - Actively participate in trade shows, open houses and related events in your area and as assigned. - Provide input on plans for trade shows and events, including team involvement, product mix, and priorities of dairy producers. - Continually learn and grow in product and industry knowledge. - Participate in training as prescribed by Norwell, from time to time. - Abide by established corporate employment policies. **Work Experience and Personality Requirements** - Proven organizational skills. - Previous exposure to working with CRM packages is an asset. - Goal oriented. - Previous sales and/or customer service experience. - Demonstrated accountability and willingness to “own” the activities of accounts and relationships. - Good overall knowledge of dairy industry in Ontario. - Must be adaptable to many different customers' personalities. - Exceptional communication skills, verbal and written with an ability to grow and foster internal staff and customer relationships. - Team player with a commitment to Norwell’s goal of elevating the customer’s experience. **Education Requirements** - Proficient in English, both written and spoken. - Excellent working knowledge of Microsoft Office products such as Outlook, Word and Excel. - Must have a valid drivers’ license and be insurable with Norwell’s insurance coverage. - Must successfully complete the appropriate Norwell and vendor-provided training. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as deemed necessary to meet the ongoing needs of the organization.

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