Customer Service Representative

1 day ago

Windsor, Canada W&H Impex Inc. Full time

**Customer Service Representative**

**Job Summary**:
**Key Responsibilities**:

- Identify and address customer needs, with a goal of total satisfaction.
- Process customer orders in ERP system in a timely, accurate and efficient manner.
- Respond quickly, professionally, and accurately to customer inquiries regarding pricing, products, quotes, availability, orders, status, complaints, returns, and warranties.
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
- Follow company guidelines and procedures for communications with mínimal supervision.
- Engage and collaborate with sales team to resolve customer issues or discrepancies.
- Assist or work with other operations departments to expedite orders or resolve issues.
- Process daily credit card payments.
- Send weekly reminders of past due accounts.
- Coordinate LTL freight pickups.
- Build expert, dynamic knowledge of the company’s products and services.
- Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review.
- Support sales team with follow up or information as necessary.
- Generate sales leads when opportunities arise.
- Recommend improvements to company processes for efficiency.
- Assist with physical inventory counts.
- Other duties as assigned.

**Qualifications**:

- High school diploma or equivalent.
- Successful experience in a corporate environment.
- Strong communication skills, including active listening and clear articulation.
- Ability to solve problems, alleviate conflicts, and escalate tactfully.
- Ability to multitask, manage time, and prioritize.
- Ability to work individually and as a team member.

**Preferred skills and qualifications**
- Experience in sales organization preferably having direct customer interaction and with dealers.
- Experience in a call-center environment dealing with products and repairs.
- Proven track record of meeting or exceeding expectations.

**Job Types**: Full-time, Temporary
Contract length: 12 months

Pay: $18.00-$21.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Windsor, ON N8T 1J9: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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