Facility & Arena Operator - Full-time

**Organization**: Bowness Community Association (BCA)

**Position Description**:Facility & Arena Operator

**Reports to**:Facility Manager

**Term and Hours of Work**:Permanent Full-time, 36 - 40 hours per week

**Compensation**:$21 - $25 per hour based on experience and skills

**Benefits**: Three weeks’ vacation, Health spending account, LTD benefits, 3% RRSP matched contributions, Training budget, uniform budget, Flexible work schedule including flex days

**Company Overview**:
The Bowness Community Association (BCA), located in the heart of Bowness, was established in 1963. A volunteer Board of Directors, passionate staff, and countless members and volunteers contribute to making Bowness one of the best communities to live in in Calgary. We aim to be an inclusive and welcoming space that brings the community together through programs and services, by providing a hub of information and a voice for community members, and by promoting resident participation to create an engaged, connected and proud community of choice. We strive to be an employer of choice by promoting work life balance, meaningful work, and fun

**Position Overview**:
Governed by the Vision, Mission and Values of the BCA the Facility and Arena Operator is responsible for a wide range of tasks related to the operation and maintenance of the Bowness Community Centre Building and Arena. Key responsibilities include arena ice maintenance, facility cleaning and maintenance, ensuring the highest standard of safety and cleanliness for all guests and ensuring a positive guest experience. Working conditions include working on slippery surfaces, outdoor weather conditions in summer and winter, and can be physically demanding including heavy lifting, shoveling and sweeping.

**Skills and Experience**
- Previous arena experience and/or AARFP Arena Level 1 & 2 certification an asset but not required
- First Aid/AED/CPR, WHMIS certificate required
- Mechanically inclined an asset
- Basic computer skills an asset
- Strong customer service and conflict resolution skills
- Ability to work collaboratively in a team environment with management, staff, volunteers and other stakeholders
- Strong ability to prioritize work, meet deadlines and manage multiple projects
- Criminal and vulnerable sector record check may be required

**Specific Accountabilities and Expectations**:

- Provide exceptional customer service to guests of the Bowness Community Association and Arena while ensuring guests follow the rules and regulations of the facility
- Ensure the safety and security of the facility by complying with BCA Policies and Procedures at all times
- Maintain arena ice surface by operating the ice re-surfacer (Olympia), electric ice edger, and other equipment to flood, shave, fill holes, measure ice thickness, ice plant room monitoring, etc.
- Basic maintenance including painting, minor repairs, preventative maintenance, etc.
- Outdoor maintenance including mowing, leaf blowing, snow shoveling, ice removal, garbage removal, weeding, etc.
- Janitorial work including operating floor machine, cleaning showers and washrooms, and ensuring high standards of cleanliness at all entrances and all public spaces
- Cleaning tasks including operating floor machine, cleaning washrooms, dusting, vacuuming, emptying garbage and recycling, cleaning glass and other basic cleaning while ensuring the highest standards of cleanliness
- Work with contractors and suppliers when they are on-site at the facility
- Respond to emergencies including evacuation alarms, medical emergencies and other safety issues
- Ensure rental spaces are prepared for guests including opening doors and ensuring cleanliness
- Assist in the preparation of events and programs including setup and takedown as required
- Assist in community projects and events whenever possible supporting volunteerism and community engagement
- Suggest creative ideas that encourage positive experiences for guests, staff and volunteers
- Perform various other duties as assigned

**General Accountabilities and Expectations**:

- Provide exceptional customer service to all guests and users of the BCA ensuring a welcoming and inclusive space
- Stay up to date on BCA and community activities in order to answer inquiries
- Develop strong relationships with volunteers, residents, stakeholders, and relevant community partners encouraging positive experiences with the BCA and building of collaborative relationships as required
- Build and maintain strong relationships with all staff of the Community Association

**Job Types**: Full-time, Permanent

Pay: $21.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Facilities maintenance: 1 year (pref