Administration Representative

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Administration Representative
- Jan 28, 2025

**Location(s)**: Surrey and Vancouver - Lower Mainland

**Job Type**: Permanent

**myWork Options**: In-person, Hybrid

**Starting Salary Range**: $49,000-$56,400

**Background Screening Requirement**:

- Enhanced Criminal Record Check
- Credit Check
- Identity Verification
- Employment Verification
- References

**Job Purpose**
- The Administration Representative is responsible for the creation, verification, validation and funding of lease and loan contracts submitted by external broker partners and internal sales. You will ensure that all critical information is accurate and complete in each stage before promoting the contract to the next stage.

**Accountabilities**
- Perform all administrative duties accurately and prioritize them appropriately in order to meet applicable time frames and deadlines while at all times maintaining a high level of customer service.
- Verify the accuracy and validity of all contracts and supporting documentation as outlined in the credit conditions and internal procedures before the deal is submitted for funding.
- Actively identify and advise credit and Supervisor of any potential fraud risk issues.
- Provide proactive, friendly, courteous, knowledgeable and professional communication and correspondence with external and internal partners. Recommend workflow and administrative process alternatives to improve efficiencies and customer service. Assist in resolving audit and customer issues, ensuring irregularities are corrected, and provide timely, effective problem resolution, escalating issues as needed.**Skills and Qualifications**
- 1-3 Years of job-related experience
- High School Diploma
- Sound working knowledge of Microsoft Office products (Word, Excel, Outlook)
- Experience in the auto/transportation industry is an asset.
- Eloquent in both written and verbal communication with expert interpersonal skills
- Demonstrated ability to thrive in a fast-paced environment with good time management skills
- Strong attention to detail.
- Excellent relationship-building abilities to ensure a consistent image in service delivery excellence

**Equity, Diversity & Inclusion at Coast Capital**

Why join Coast Capital Savings?
- **Purpose is our North Star.** We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
- **Committed to inclusion and engagement.**We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
- **A career that grows with you.** We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
- **Work where you’re most effective.** In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
- **Benefits that flex to the needs of you and your family.** We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
- **Retirement options.** We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
- **Mortgage and auto financing benefits**. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
- **Real Recognition**. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
- **An award winning culture**. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
- **We reinvest 10% back into the community.** When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.
- **Double your impact.** Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.