IT Support Analyst

5 days ago

Vancouver, Canada BCSPCA Full time

If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:
**POSITION**: IT Support Analyst
**STATUS**: Permanent; Part-Time
**SHIFT**: 10.5 hours per week, Monday-Friday (Flexible schedule)
**LOCATION**: Vancouver, BC
**CLASSIFICATION**: Exempt
**WAGE**: Hourly
**CLOSING DATE**: Open Until Filled
**Students**: Perfect for those studying in a Tech Program who want to gain experience while completing their studies.
**Professionals**: Suitable for individuals seeking part-time work in the tech support field.
**About the Position**:
**Some specific duties**:

- Troubleshoot desktop, laptop and printer issues.
- Test fixes to ensure an incident has been adequately resolved.
- Set up and configuring new workstations, desktops and laptops, printers, VOIP phones, smartphones/tablets for staff.
- Perform hands-on fixes when remote tools are not appropriate, including hardware repairs, screen repairs and etc.
- Create OS deployment images, keeping them up-to date.
- Perform monthly patch management for Windows desktops and laptops.
- Assign/update user access security permissions as needed.
- Logging support requests through the help desk software and documenting the solutions.
- Maintain up to date IT Asset Inventory List.
- Write, editing and revising training materials for new updated software and hardware.
- Run monthly reports: spam filter, antivirus logs, information governance.
- Create and maintain software version control document.
- Create and maintaining software and hardware change control documents.
- Coordinate phishing campaigns using existing tool.
- Assist in various projects and other duties as assigned.

**Qualifications you need to have**:

- Degree, Diploma or Certification in Computer Information Technology related program plus 3-5 years’ experience in Information Technology support role or an equivalent combination of education and experience acceptable to the employer.
- Past experience in customer support roles
- Valid, current BC driver’s license would be an asset
- Ability to lifting up to 25lbs.
- Ability to work as part of a team and independently
- Ability to organize, set priorities, complete tasks, and meet deadlines with mínimal supervision while maintaining attention to detail and accuracy
- Knowledge of Office 365 platform
- Superior troubleshooting skills
- In depth knowledge of Remote Access support
- Understanding of ITIL Service Management would be an asset
- Philosophical harmony with the vision, mission and strategic direction of the organization.

**How to apply**:
The BC SPCA is a Registered Charity BN 11881 9036 RR0001

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