Customer Service Representative

1 week ago

Cambridge, Canada Quikrete Canada Full time

The QUIKRETE® Companies, the leading producer of packaged cement and concrete products, is seeking a Customer Service Representative for our Cambridge, Ontario facility. Our mission is to provide and ensure a safe, healthy, and satisfying work environment for our employees. Our philosophy of continuous improvement is only possible through the hard work and dedication of our team members, all of whom are part of our culture of safety, shared objectives, and leadership. We are proud to say a great many of our employees began their journey in the workforce at our company and have stayed on for their entire careers.

We offer a competitive pay package that is negotiable based on skills and experience. We have a strong family benefits package that includes extended health & dental insurance, long & short term disability, health spending account, paid sick and vacation days, overtime pay after 40 hours, and a company matched RRSP plan. We complete annual wage reviews and also have an employee product purchase discount program.

**Customer Service Representative**:
This is a permanent full time role responsible for complete order desk duties including processing customer orders, organizing logistics and dealing with brokers. You'll use multiple order entry systems internally and via customer specific portals. You'll also answer phones working closely with customers and our sales team.

**Requirements & Qualifications**:

- Customer service experience with the ability to work in a fast-paced environment
- Organized and able to provide attention to detail
- Experience working in a small office; ability and willingness to be cross trained to perform other duties
- Strong computer skills (MS Word, Excel, JDE are an asset)
- Extremely good communication skills - written and spoken word
- Ability to proactively communicate and help resolve issues with other departments and with contract carriers
- Excellent punctuality and attendance

Please note that personal transportation is required as we are not located on a bus route.
- We thank all applicants however will only be in contact with those selected for review._

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift

COVID-19 considerations:
We follow all provincial COVID-19 protocols.

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Office: 1 year (preferred)
- JD Edwards: 1 year (preferred)

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