Client Care

Hi Everyone,
Larga Baffin is hiring
Position Overview
Key Responsibilities
Client Service
- Greet and ensure a welcoming environment for clients, visitors and service providers.
- Answer multiple incoming calls in a professional and courteous manner; always willing to show the ability to assist and problem solve.
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
- Always maintain professionalism, tact, diplomacy and sensitivity to portray the company in a positive manner.
- Act as the primary contact for client services (coordinating with clients, external vendors, and partners and with Larga Baffin’s Referral and Transportation departments)
- Continuously enhance our client’s quality of care.
- Communicate and liaise with various Larga Baffin departments and outside service providers to help manage our clients' needs (OHSNI, Hospitals, Medigas, OMS, etc.).
- Maintain a safe, secure and healthy environment for our clients and co-workers by following Larga Baffin’s safety standards and protocols.
- Maintain a clean and organized front desk and lobby area.
- Maintain and clean all guest common areas if scheduled for an overnight shift.

Administration
- Maintain up-to-date client records and status.
- Maintain client registration procedures (check-in, check-out, hospital admissions, etc.) to track guests.
- Manage and maintain corporate documents.
- Answering a multi-line phone system
- General clerical duties (photocopying, faxing, mailing, sorting, basic typing)
- Other administrative tasks may be assigned from time to time.

Minimum Job Requirements
- 2-3 years of customer service experience in a similar role
- High school diploma (or equivalent)
- Previous experience working with a variety of people and adapting to changing situations.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions and resolutions required.
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Excellent interpersonal and communication skills
- First Aid/CPR/AED certified (or a willingness to learn)
- Workplace Hazardous Materials Information System (WHMIS) trained (or willing to learn)
- Bilingualism (Inuktitut and English) is a strong asset.

Knowledge and Skills
- Demonstrated ability and aptitude for problem-solving.
- Works well under pressure in a high-energy workplace.
- Ability to make accurate observations, exercise independent judgement, and calmly take action in a variety of situations - including emergencies.
- Ability to operate in an environment that handles sensitive and personal information.
- A detail-orientated person with an ability to organize and prioritize tasks.
- Ability to prioritize and manage conflicting demands.
- Demonstrated time management skills.
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment.
- Ability to adapt to new technology.
- Thorough and reliable record-keeping skills.
- Knowledge of modern office practices, procedures, and equipment
- Demonstrates professional telephone etiquette.
- Ability to work without direct supervision.
- Ability to adapt to a variety of people with a winning attitude and dedication to ensuring customer satisfaction.
- Ability to effectively communicate both verbally and in writing.

Preferred Qualifications
- Beneficiary status with the ability to speak Inuktitut.

Work conditions
- Operation of desktop computer and peripherals
- Interaction with customers/clients and the public at large
- Flexible hours, including nights, weekends, and holidays.
- Occasional overtime

Priority will be given to qualified Nunavut Beneficiaries.