Support Agent Service Desk

7 days ago

Québec, Canada MobileComm, Inc. Full time

Montreal, Quebec,Canada
- Requisition Id : CREQ005657

Have a minimum of 3 years’ experience in customer service - Bilingualism in French/English is mandatory

**Responsibilities**:

- Responding to customer requests in a prompt, accurate, and professional manner
- Develop and maintain good client relationships while ensuring confidentiality
- Work with both internal and external teams to ensure the customer’s needs are met
- Process customer requests through utilization of the CRM tool
- Manage and update the inventory system
- Complete service orders
- Process invoices and complete billing

**Critical Qualifications/Competencies**:

- Have a minimum of 3 years’ experience in customer service
- Bilingualism in French/English is mandatory
- Detail oriented
- Able to prioritize and multi-task at a high level
- Able to solve problems analytically
- Ability to adapt to change, in a competitive environment where priorities change frequently
- Self-motivated, self-governing, and accountable
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
- Basic accounting knowledge is an asset

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