Application Service Mapping

**Job Summary**

**What is the Opportunity**

We are in the process of maturing our ServiceNow Configuration Management Database (CMDB) and service mapping is part of taking it to the next level. Service mapping will enable successfully planned changes and contribute to efficiently managed incidents in the environment along with maintaining an accurate CMDB.

**What will you do?**
- Responsible for the discovery data in the global IT environment, including the managing of new subnets and v-centers as well as analysis of CI discovery issues.

**What do you need to succeed?**

**Must-have**
- Existing ServiceNow System Administrator experience or equivalent role, understanding the way ServiceNow is designed and configured (relationships tables).
- Experience identifying, investigating, and resolving Discovery issues with working knowledge of UNIX server, Windows server, and network gear.
- In-depth knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices, and virtualization environments configurations, i.e. - Hyper-V, VMware.
- In-depth knowledge of ServiceNow reconciliation process and identifying the frameworks that are related to ServiceNow mapping.
- In-depth knowledge of ServiceNow discovery patterns and scripts, especially PowerShell and JavaScript.
- Experience with Application Service Mapping.

**Nice-to-have**
- Familiar with the Common Services Data Model.
- Familiar with Application configurations i.e., Middleware, MQ, DB2, SQL, IIS, Storage, clustering, etc...
- ITIL 4 Foundation Certified.

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

**What's in it for you?**
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
- Opportunity to achieve great success and grow your career with RBC
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work

LI-Hybrid
LI-POST
TECHPJ

**Job Skills**

Adaptability, Application Services, Configuration Management Database (CMDB), Critical Thinking, Data Modeling, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Trends, IP Networks, Microsoft PowerShell, Middleware, Networking Hardware, Network Protocols, Relationship Building, ServiceNow Discovery, ServiceNow Platform, Systems Software, Time Management, Virtualization, VMware

**Additional Job Details**

**Address**:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
TECHNOLOGY AND OPERATIONS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-11-22

**Application Deadline**:
2025-01-03

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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