Guest Service Representative

5 days ago

Amherst, Canada Amherst 8 Motel Limited Full time

**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Work with mínimal supervision

**Computer and technology knowledge**:

- Multi-line switchboard
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet

**Security and safety**:

- Bondable
- Credit check
- Criminal record check

**Transportation/travel information**:

- Own transportation

**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure

**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player

**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits

**Financial benefits**:

- Gratuities

**Long term benefits**:

- Group insurance benefits
- Other benefits

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