Customer Service Representative

2 weeks ago

Scarborough, Canada Dynamic Security & Telephone Systems Full time

**Company description**

Dynamic Security was founded in 1988 and is based in Scarborough, Ontario. We have been servicing security solutions for homes and businesses in and around the GTA for over 30 years. Our approach for offering quality service is founded on providing our customers with responsive customer support and competitive pricing. With our experience specializing in burglar alarm systems, CCTV, and access control we strive to be the company that exceeds expectations in getting the job done.

**Job description**

As the company’s front-line, you will be the first point of contact with the public and must represent the company in a professional, and friendly manner at all times. The Administrative Assistant must have a positive attitude that comes through on the phone as well as a formal and respectable representation of themselves when at work.

Must be proficient in the English, Cantonese and Mandarin language.

**Duties & Responsibilities**:

- Operate a high-volume multi-line telephone system to transfer all incoming calls to the appropriate individuals and/or take detailed messages for processing in a courteous and professional manner.
- Greets customers and visitors ensuring optimum customer service.
- Maintains knowledge of security devices and product information to act as a resource for incoming callers requesting information.
- Performs various clerical and order administration tasks which include but are not limited to: licensing, filing, data entry.
- Maintains complete knowledge and complies with company and departmental policies, procedures and standards.
- Maintains customer and company confidence by keeping information confidential and secure
- Maintains a positive and professional working relationship with team members and management in a team environment

**Qualifications**:

- Excellent communication and customer service skills.
- Previous experience as a reception/customer service role.
- Excellent computer skills, word, excel.
- Professional appearance & friendly disposition.
- Ability to work efficiently in a high-pressure environment & multitask.

**Job Type**: Part-time

Pay: From $17.20 per hour

Expected hours: 24 per week

**Benefits**:

- Casual dress
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Must be able to work on Saturday.

**Education**:

- Secondary School (preferred)

**Language**:

- Mandarin (required)
- Cantonese (required)

Work Location: In person

Expected start date: 2025-02-01

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