Child & Youth Mental Health Outreach Case Manager

**Introduction**:
The Child and Youth Outreach Case Manager will provide 1:1 visits in the community, group programming, case conferencing, referrals and connections, advocacy services, and other support services across the vast Niagara region, reaching out to smaller communities with little to no support. This role will focus much of their efforts on connecting and supporting children, youth, and families involved in the child welfare system. This role will work towards improving patient outcomes by advocating and supporting children, youth, and families involved in the child welfare system; developing care plans based on wholistic goals and wellness needs; assist clients to access care that meets their goals and needs; manage mental health and addictions issues; facilitate community visits, one to one support, groups, cultural activities as well as community outreach activities.

**Required Knowledge, Skills, and Ability**:

- Supports and bridges access to organizational and community supports and services that address the social determinants of health which have an impact on an individuals’ mental wellness.
- Provides case management support to clients, caregivers, and families which will include connections to health and social services, as well as Indigenous cultural and Traditional programs such as Healers, Elders, Knowledge Keepers, Circles, Cultural activities etc.
- Accompaniment to medical or related appointments, participation in case conferencing/discharge planning meetings, and attending community visits.
- Complete intake assessments and develop a plan of care with each client based on their wholistic goals and wellness needs, monitor progress towards goals, and implement modifications as needed.
- Provides community visits, one-on-one support, youth groups, informational presentations, and supports Mental Health Team.
- Directly builds relationships with internal and external programs to raise awareness of the program, and assists with the development of marketing and promotion strategies for both this role and the Mental Health Team.
- Ensures patient health information is gathered and inputted on a timely basis into the Electronic Medical Record (EMR).
- Directly builds relationships with internal and external programs to raise awareness of the program
- Facilitates community groups and outreach activities in the Niagara Region at locations such as community centers, high schools, libraries, and other community spaces on a variety of relevant cultural and mental health topics to help children and youth identify and achieve their own wholistic health and wellness goals.
- Consult and coordinate with other service providers to communicate information, resolve programs and ensure coordinated services.
- Act as a liaison with community services and agencies.
- Participation in internal and external committees related to various aspects of the role.

**Statement of Qualifications**:

- Post-secondary diploma or degree in social work or social service/mental health-related field.
- 1+ years’ experience in case management, advocacy, and service navigation
- Experience working with and extensive knowledge of Indigenous Peoples language, culture, customs, and traditions.
- Demonstrate cultural awareness, empathy, passion and commitment to the needs and aspirations of people experiencing Mental Health concerns which are based either on your own personal experience, voluntary experience, work experience, or demonstrable personal interest.
- 3+ years’ experience working with children or youth in a health and/or social service organization, hospital, or community-based case management setting.
- Experience working with and knowledge of local mental health organizations, programs, and services, specifically those targeting children and youth.
- Knowledge of case management/system navigation models and principles.
- An understanding of the issues connected to Indigenous Mental Health.
- Excellent written and verbal communication skills.
- IT skills
- Knowledge of Electronic Medical Records systems and/or databases used in client services delivery and case management is an asset.
- Time management skills and ability to meet deadlines
- Ability to work within a team approach as well as independently.
- Possesses self-awareness and engages in self-care techniques
- Demonstrated ability to work within the spirit of the Seven Grandfather Teachings.
- Demonstrate an ability to provide an honest, respectful, and non-judgmental approach to others.
- An ability to be flexible and responsive to the changing needs.
- Ability to use own initiative
- Access to a reliable vehicle, G license.

Pay: $56,160.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Overtime