Design Review Specialist

**Opportunity**

The Design Review Specialist is to determine the accuracy and effectiveness of all submitted sales orders; with the aim to reduce sales quality, improve installer success, streamline operations processes and ultimately provide a positive customer experience. This role is also responsible for the mentorship of fellow operations teammates and Sales Designers, as well as demonstrate a strong sense of leadership within the organization.

**Key Position Responsibilities**:
File Management: Review and Approve or Reject newly submitted job files based on:

- Design Review process, including but not limited to:

- Layout functionality (overall effectiveness of the design)
- Ensuring the Design meet _National_ _Building_ _Code _requirement.
- Ensuring all components were ordered correctly (checking for finished ends, hinging, appliance openings, etc.
- Ensuring the appropriate number of parts and pieces such as fillers, toe kicks, etc. have been ordered
- Ensuring that the appropriate notes have been added to the job (delivery, installer, etc.)
- Ensuring cost effective solutions have been incorporated into the design.
- Ensure that all required documentation is complete, accurate and signed by client, (Proposal, terms and Conditions, waivers as required)
- Ensure payment or a PO has been received as required
- Ensure that all required documentation has been uploaded into the order within InSight
- Ensure that site measurements are complete and that finalized drawings and the order has been updated as required.
- Paperwork Accuracy, including but not limited to:

- Ensuring that the submitted files meet the standardized format requirements
- Proposals, terms and conditions, waivers
- Customer contacts
- Appliance specs.
- Maps and or Directions
- Custom Drawings
- Layouts and Elevations
- Legibility, etc.
- Continuous Improvement:

- Actively work with the Designers and the Ops Team to remove any variables between the Design and Installation processes.
- Help instill a culture of continuous improvement in the organization
- Identify and facilitate ways to improve efficiencies
- Ensure efficient and cost-effective processes exist
- Ensure customer issues are tracked and reviewed for root causes (reviewing and reporting on quality issues, trends, or concerns)
- Ensure each location’s budget is referred to when making key decisions
- Report findings to the Director of Operations and the General Managers

**Key Technical Skill Requirements**:

- Kitchen Design experience
- Knowledge and understanding of 20/20
- Knowledge and understanding of Superior Cabinets’ product offerings
- Knowledge of the construction industry
- Knowledge and proficiency with Superior Cabinets’ inSight programs
- Computer proficiency with programs such as Outlook, Excel, Power Point, etc.

**Key Knowledge, Skills and Abilities**:

- Excellent communication skills (verbal, written, listening)
- Encourages and supports leadership and growth in others
- Ability to work well with others
- Organizational abilities
- Accuracy and attention to detail
- Time management
- Ability to work under pressure and deal with multiple deadlines
- High degree of professionalism and passion for success
- Displays service excellence in dealing with internal and external clients and partners

**Requirements**:

- Minimum Grade 12 or equivalent
- Minimum 3 years’ experience in the Kitchen and Bath Industry
- Additional education in construction/trades will be considered an asset
- Project management experience will also be considered an asset

**Core Competencies**:

- ** Integrity** - Consistently acts in a responsible and ethical manner. Accepts accountability for behavior, organizational values, and legal compliance
- ** Communication Skills** - Effectively articulates the company’s values, vision and performance and aligns all stakeholders to the overall direction of the business
- ** Customer Orientation** - Drives actions and decisions based on customer needs and values. Is passionately committed to providing fast and high-quality support to customer needs
- ** People Development** - Contributes to the development and mentoring of people to ensure the implementation of performance standards and advancement of organizational capability
- ** Relationship Management** - Places a priority on developing collaborative internal/external relationships. Understands the expectations of the customer and/or key stakeholders
- ** Conflict Management** - Manages and resolves conflict in a positive and constructive manner to minimize negative impact. Identifies and implements corrective action to achieve proactive resolution
- ** Knowledge Management** - Ensures that the right information is provided to the right people at the right time, in order to make sound decisions. Leverages the collective wisdom and expertise of employees and third parties to carry out the objectives of the organization
- ** Technology Management** - Understands the impact of