Operations Clerk

Ready to join a company that has successfully disrupted its industry entirely?

Well, Scrubbi is currently looking for a full time Operations Clerk to join our fast-paced team in South Surrey, BC. Our growing customer service team is responsible for that WOW factor of what makes Scrubbi so fantastic. This Operations Clerk role will give insight into what drives our core operations and is a unique opportunity to help us deliver awesome quality home services in cities across Canada.

We’ve taken the “regular” world of home services and made it memorable by bringing exceptional customer service into the mix. We have turned the cleaning industry into something exceptional by being leaders in customer experience and innovation.

**What we are looking for**:
This operations clerk role is where creativity and analytics meet, and we are seeking to hire a strong operational and innovational thinker focusing on continuous improvement with an eye for quality.

We are looking for someone who is highly organized and is a customer service extraordinaire. Someone who get’s excited by building relationships based on the desire to serve those who rely on you. Drive measurable impacts and want to be part of an organization that fosters innovation and creativity.

Since we’re in the business of being exceptional, that means we’re always looking for exceptional people to join our team.

If you’re the kind of person that loves solving problems, helping people and are looking for a role where you can put your awesome conflict resolution skills to full use then we want to hear from you

**Working hours**:
Since we service areas nationwide, this position would be covering the East Coast and would be from 5 am to 2 pm.

**What is it like to work at Scrubbi?**

This isn’t your typical customer service center with a cubicle maze, or a suit and tie kind of place. We have a pretty cool and casual open office environment. We embrace all types of personalities around here - we want you to let your true self shine through in the work you do. So, go ahead, charm us

We’re an innovative bunch and provide an encouraging work environment with lots of team events, laughter and food

**Responsibilities**:

- Cultivate relationships with clients and our existing cleaning professionals for long term connections
- Communicating and resolving city specific problems
- Scheduling appointments
- Ensuring reliable and continuous services for our customers
- The devouring of cake
- Persuasive communication skills and lots of personality
- Joining in with after work team events
- Preparedness to conquer the ultimate (ongoing) game of Jenga
- Celebrating individual, team and company successes
- Representing Scrubbi loud and proud
- Ping pong and foosball enthusiast
- Proposing and implementing nationwide policies

**Desired Skills & Experience**:

- Minimum one year of operations support experience
- Customer service experience is a plus
- Bachelor degree from a university or college is a plus
- Start-up experience is a plus
- Field staff dispatching and scheduling experience is a plus
- Excellent written and verbal skills
- Ability to thrive in a rapidly changing environment
- Familiarity with a CRM (Salesforce experience is a plus)

**Perks**:

- Flexible and super awesome work environment
- Making a difference - we’re impacting real people
- Inspirational and experienced mentors
- An amazing employee benefits package
- Tips, tricks and a defined training plan to help show you the ropes

**Sounds like a stellar opportunity, doesn’t it?**

If you are interested, please send us your resume and cover letter. If you possess that passion, we want to hear from you

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- On-site parking

Schedule:

- Day shift
- Every Weekend
- Monday to Friday
- Morning shift

Application question(s):

- Do you have your own reliable vehicle?

Work Location: In person