Banquet Manager

5 days ago

Cambridge, Canada BHospitality Full time

Interested in joining a team of leaders redefining Hospitality?

Look no further B-Hospitality is in search of a Banquets Manager

**JOB OVERVIEW**: The Banquet Manager is responsible for overseeing, coordinating, and managing various aspects of banquet and catering events for the Cambridge Hotel & Conference Centre and B-Elegant. The banquet manager will work closely with the kitchen staff, other relevant departments and will be responsible for managing Banquet staff. In this role you will work a flexible schedule that will be driven by the business on the books.

**Reports to**:Managing Director

**Essential Job Functions**:

- Coordinate with various departments to ensure all aspects of the event are well organized.
- Recruit, train, and performance manage Banquet and B-Elegant servers and supervisors.
- Develop and train a team of Supervisors on Duty to be able to lead functions.
- Manage inventory levels and be responsible for ordering supplies as needed.
- Assign duties and responsibilities to staff members to ensure the smooth execution of events.
- Conduct regular staff meetings to communicate expectations and updates.
- Coordinate with the kitchen and catering teams to ensure timely and accurate food and beverage services including ensuring that Dietary requests are met.
- Develop staff schedules and manage payroll accordingly.
- Responsible for managing and controlling Labour Budget costs and Beverage costs.
- Adhere to liquor laws and regulations.
- Providing B-Hospitality excellence to clients and guests, addressing any concerns or issues that may arise during the event.
- Create contingency plans to handle unexpected situations.
- Oversee the set up and breakdown of banquet spaces, ensuring the banquet or venue space is set up as per the client’s specifications and it meets Health and Safety regulations.
- Ensure compliance with Health & Safety procedures and ensure that sanitation levels are maintained.
- Manage and handle all post billing charges and additional administrative tasks.
- Attend managers meetings and BEO meetings.
- Perform any other job-related duties as assigned.

Essential Job Requirements:

- Bachelor’s degree in hospitality or equivalent experience is required.
- Minimum 2 years of supervisory experience.
- Must be Smart Serve Certified.
- Familiarity with Food & Beverage operations.
- Must be willing to “pitch in” and help co-workers with their job duties and be a team player.
- Must be a self starter and have a passion for Service.
- Initiative is a must as this role may look different each shift.
- Must be able to deal with problem solving situations and make judgment decisions.
- Excellent organizational and time management skills.
- Ability to follow instructions and work efficiently.
- Must be able to deal with issues arising from guest complaints (internal and external) in a timely manner using problem solving and de-escalating techniques.
- Flexibility to work evenings, weekends and holidays as needed.
- Ability to work in a fast-paced environment and make decisions quickly and confidentially.
- Demonstrated tact and diplomacy with highly confidential information.

**Benefits**:

- Dental care
- Vision care

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Cambridge, ON N3H 5L8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 3 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

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