Inbound Customer Service Representative

1 week ago

Toronto, Canada SinglePoint Group International Full time

The Customer Service Representative at SinglePoint is a professional, responsible, and goal-orientated individual who handles mainly inbound and occasional outbound customer interactions with a high degree of customer service, sensitivity and urgency. Our commitment to customer care is second to none. There are many opportunities for growth within our company and we are looking for top talent individuals that can grow with us

We have a permanent **full-time opportunity** and the schedule we are currently hiring for is 5 days a week with a rotational scheduled between the operating hours of
- Monday to Friday between 8am to 10pm
- Saturday and Sunday between 8am to 6pm

**Responsibilities**:

- Assist customers who are inquiring about new products and services
- Troubleshoot and schedule service calls
- Handle customer service calls with urgency, empathy and a strong commitment to resolving outstanding customer issues
- Assist with customer related payment solutions and billing inquiries
- Document customer calls with accuracy
- Resolve customer account discrepancies
- Respect and uphold privacy and protection of customer information
- Meet and exceed individual targets and performance expectations with the opportunity to earn additional compensation

**What Are We Looking For?**
- Experience working in customer service, Contact Centre experience is an asset
- Ability to work flexible shifts
- Strong organizational and active listening skills to determine appropriate course of action
- Strong computer and data entry skills
- Ability to multitask in a fast-paced environment

**Compensation**
- Hourly rate of $15.00/HR
- UNCAPPED bonuses and commissions up to $1000 additional per month

**Perks**
- Monthly contests with cash and prizes awarded
- Work remotely during COVID
- Health Care Spending Account
- Fun and engaging work culture
- Perkopolis discount program
- Career and leadership development

**Join a winning team today**
- We are an equal opportunity employer_**_._**_ Accommodations are available upon request at any point in the selection process._

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