Customer Support Assistant, Residence

**Customer Support Assistant, Residence**:
**Primary Purpose**: The incumbent will provide a range of administrative and clerical support within the Residence Services Office and act as the first point of contact with residents/guests and students providing administrative support and high-level customer service, as well as providing additional administrative, coordination and data entry support to the Residence Office. The incumbent will be asked to perform tasks that are varied with a moderate level of complexity.

They handle payment processing (debit, credit, cheques), prepare daily cash reports, and provide word processing and general administrative support. Responsibilities include creating and updating documents, issuing maintenance notices, liaising with maintenance and custodial teams, and meeting with residents to address concerns. The incumbent performs data entry and reporting in the StarRez system, encodes student cards using the PERSONA system, and manages various Residence Services forms and notices.

The incumbent also works closely with the Assistant Manager and Operational Support Assistant to coach and mentor casual front desk and full-time reception staff, coordinating and overseeing tasks for casual Front Desk Assistants. They will also support coverage of tasks and responsibilities for team members based on operational needs, ensuring continuity and flexibility within the Residence Services team.

**Qualifications**

**Education**:A relevant post-secondary certificate from a recognized post-secondary institution. An equivalent combination of education and experience will be considered.

**Experience**:Experience in an educational and/or property management environment where rent or rental issues were handled will be considered an asset. High level of customer service and administrative experience is required. Must be bondable and have cash handling and reception experience. Knowledge of the Persona electronic locks system and StarRez database system is a definite asset. As a condition of employment, the successful applicant must provide a current criminal record check.

**Skills**:If you are the right person for this opportunity, you will have previous experience providing administrative support within a busy office environment using Microsoft Office in addition to being passionate about self-growth, team collaboration and constantly striving to improve the level of support and service offered to our residents and guests.

Additional skills include excellent verbal and written communication skills; strong organizational, problem solving and time management skills; demonstrated attention to detail; the ability to assess priorities and work in a self-directed manner; demonstrated ability to work effectively as part of a team; the ability to manage multiple projects with competing demands and adhere to deadlines in a fast-paced and evolving work environment, including the demonstrated ability to show initiative and proficiency in all facets of clerical and administrative work; dedication to providing quality service and to ensure University of Saskatchewan standards in communication and professionalism are met.

Duties are performed on location, offering in-person support to the Residence Services team as a whole, student residents and applicants as well as various campus partners and affiliates.

**Work schedule will consist of Monday-Friday, 8:30am-4:30pm during the Fall/Winter term (Sept-April) and shift to Monday-Friday, 1:00-9:00pm based on operational need throughout the Spring/Summer term (May-Aug). This position is in scope of CUPE 1975.**

**Department**: Residence
**Status**: Term 1 year with the possibility of extension or becoming permanent
**Employment Group**: CUPE 1975
**Shift**: Work schedule will consist of Monday-Friday, 8:30am-4:30pm during the Fall/Winter term (Sept-April) and shift to Monday-Friday, 1:00-9:00pm based on operational need throughout the Spring/Summer term (May-Aug).
**Full Time Equivalent (FTE)**: 1.0
**Salary**: The salary range, based on 1.0 FTE, is $21.55 - 25.13 per hour. The starting salary will be commensurate with education and experience.
**Salary Family (if applicable)**:Operational Services
**Salary Phase/Band**:Phase 3
**Posted Date**: 10/29/2025
**Closing Date**: 12/9/2025 at 6:00 pm CST
**Number of Openings**:1
**Work Location**:On Campus

The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve**:EDI Framework for Action**.**
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