Inbound Customer Service Representative

2 weeks ago

Burnaby, Canada Moffatt Bros Roofing LTD Full time

The primary responsibility of this position is to manage our clients' customer price file data to ensure all information is always accurate and up to date.

This role will also provide support projects and be responsible for providing order quotations to customers for tenders and to support successful projects throughout the project duration including managing internal and external communications, building relationships and coordinating project paperwork.

**Duties & Responsibilities**:

- Price files maintenance - manage each customer price file including the list of products/codes and set and adjust the prices in the Pronto
- Manage price and product data on the Company website
- Management of quotations and the accurate data entry of customer tenders in the Pronto system, ensure urgent Tenders are managed accordingly
- Supporting with incoming and outgoing project documentation
- Managing internal relationships and communication including the Distribution and Sales Team as well as relationships with external stakeholders
- Inbound calls in relation to customer orders and enquiries in a timely and appropriate manner
- Follow order through to delivery to ensure all deliveries are delivered in line with SLA’s with customers at time of order
- Update customers on order status or any delivery issues
- Manage and resolve customer complaints
- Enter all information into Pronto and any other company systems accurately and efficiently and ensure all sensitive information remains confidential

**Skills & Attributes**:

- Previous experience using Pronto would be advantageous
- Communication and Interpersonal skills
- Ability to multi-task and prioritise
- Ability to work under pressure and tight timeframes
- Problem Solving skills and think outside of the square
- Excellent attention to detail
- Ability to work autonomously and in a team
- Initiate Continuous Improvement
- Customer Focus
- Professional phone manner and listening skills
- Results driven

**Job Types**: Full-time, Part-time

**Salary**: $23.50 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Burnaby, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Vancouver, BC V6B 6L9

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