Information Technology Manager

**About Orpyx**

Orpyx is a leading digital therapeutics company that is committed to extending healthspan for people living with diabetes through personalized remote care. Our flagship product, the Orpyx SI® Sensory Insoles, is transforming diabetes care by helping prevent diabetic foot ulcers, a major complication of diabetes that can lead to amputation. Our dedicated remote patient monitoring team, comprised of credentialed providers and nurses, utilizes advanced data science methodologies to provide personalized support and triaged clinical escalation. With our whole-person approach, Orpyx empowers people to take control of their health, prevent debilitating complications and extend their healthspan. We are an ISO 13485 company committed to providing quality medical solutions that consistently meet customer needs and regulatory requirements.

**Who we are**

The people at Orpyx are flexible thinkers and creative innovators. We come from a variety of backgrounds and carry a wealth of expertise in multiple industries, including medical, technology, software, marketing, and finance. What we all have in common is an intense passion for the work we do. We have an extraordinary collection of talent that makes working here fun, unique and inspiring. Our hiring goal moving forward is to continue to build and grow a strong, effective team, while maintaining our friendly and innovative company culture.

**What we offer**

We offer an opportunity to work with cutting edge medical technology that extends the healthspan of people living with diabetes. We offer a competitive salary and a comprehensive benefits package that includes medical, dental, and health or wellness spending account. Our flexible health benefits, RRSP matching program, and employee stock option plans allow for customized benefits that meet your individual needs. In addition, our employees receive 4 weeks’ vacation to start and paid flex and health days, giving them ample opportunity to rest and recharge. We have team events every second Friday, and annual in-person events, which contribute to a positive work culture and foster team connections.

**What you’ll do**

Reporting to the Chief Operating Officer and working as part of a cross-functional team, the Information Technology (IT) Manager will provide all levels of information technology management for the organization. The IT Manager must ensure that the organization has exceptional security mechanisms in place including ensuring that the organization has adequate equipment to maintain a functional office space and that all staff have the appropriate equipment to perform their respective functions efficiently and effectively.

This includes:

- Managing day-to-day IT activities, focusing on clear, prioritized goals and overseeing execution of IT projects against delivery commitments and project plans
- Leading the development and implementation of goals, priorities, and procedures for the IT Team and assist in the documentation thereof; this will include preparing annual calendar/project plans to ensure adequate scoping of timelines
- Understand the business’s needs and develop IT strategies to support them
- Identify technology trends/enhancements for opportunities to enhance business processes
- Provide guidance for software platforms selection and manage licensing
- Conducting cost-benefit analyses for new IT projects
- Implement critical IT infrastructure including asset management, risk management, disaster recovery management and privacy management
- Manage Azure and AWS and other cloud service providers and resources, ensuring their availability, security, and efficiency
- Network administration
- Design, manage, and monitor the computer network infrastructure ensuring it is reliable, efficient, and secure
- Implementing remote monitoring tools and monitor system performance and security remotely
- Scheduling and overseeing system updates, maintenance, and troubleshooting to minimize downtime and reduce system costs
- Maintain records/logs of repairs and fixes and maintenance schedules
- Ensures the company's servers, websites, and databases are secure and performing to expectations
- Support Users: manage helpdesk services, providing tech. support ensuring IT resources are accessible and functional
- Work with the Procurement Manager to procure all IT related equipment including but not limited to software, computers, laptops, peripherals, and phones
- Set up workstations with computers and necessary peripheral software/devices (ex. routers, printers, pdf functions) for employees & contractors
- Install, configure, and maintain computer software and licensing thereof
- Train employees on usage of the hardware and operating system software
- Data Security and Regulatory Compliance
- Implement policies and procedures to comply with HIPAA/PIPEDA regulatory requirements and SOC 2 (Service Organizational Control) guidelines
- Assist with SOC 2 compliance through audit preparations, review