Marina Dock Crew

The Greater Victoria Harbour Authority (GVHA), a non-profit organization, owns and operates a number of iconic properties in Victoria's inner harbour. This season GVHA will welcome thousands of boaters to our marinas and anticipate over 300 cruise ship calls to Victoria. We are looking for people who enjoy working with the public and take pride in their work in a fun and busy environment. Join our team of dedicated people supporting Victoria’s working harbour.

As a member of GVHA's Marina Dock Crew, you are responsible to help provide a safe and friendly, customer-oriented environment for all visitors to GVHA’s marinas. Reporting to the Marinas Assistant Manager, this position involves working both independently and in a team environment with other marina staff, customers, and members of the public.

**Accountabilities**
- Performs daily inspections of all marina facilities for an accurate and timely record of the moored vessels.
- Collects moorage and other related fees from transient marina users.
- Assigns dock space and takes lines helping vessels dock and tie up.
- Provides a high level of customer service.
- Answers VHF radio calls and customer questions.
- Observes conditions of docks at various marinas and reports any maintenance or clean up required to appropriate GVHA staff.
- Performs light maintenance and garbage clean-up duties at the marinas as needed.
- Assists with reception, reservations and other administrative duties when required, typically 1 or 2 shifts per week.
- Occasional shifts at GVHA’s fuel dock acting as a dock attendant supporting fuel dock staff.
- Maintains confidentiality and integrity of all GVHA documents and information.
- Represents GVHA in a professional and courteous manner.

**Working Conditions**
- The season runs from beginning of June to September with training beginning mid-May.
- Scheduled shifts are Monday to Sunday, including statutory holidays, up to 37.5 hours a week.
- Shifts are 8 hours with a 30-minute unpaid lunch and range between 8:00am and 6:00pm.
- Work primarily outdoors in all types of weather conditions. Appropriate outdoor and safety apparel is provided.
- Occasional office environment.
- Frequent interactions with the public and customers in a diverse and busy environment.

**Experience and Personal Attributes**
- Customer service experience preferred.
- Point of sale and cash handling experience preferred.
- Prior experience in a marina environment is an asset.
- Knowledge of boats and boating preferred.
- Basic computer skills with working knowledge of Microsoft Word and Excel.
- Knowledge about Victoria and surrounding area preferred.
- Pleasure Craft Operator Certificate (PCOC) to operate company vessel preferred. Training provided if needed.
- Restricted Operator’s Certificate (Maritime) to use VHF radio preferred. Training provided if needed.
- Basic First Aid Certificate preferred.
- Punctual and reliable.
- Outgoing and friendly.
- Can provide clear and concise information.
- Can work independently or as part of a team.
- Ability to effectively resolve customer complaints and problems in a timely manner.
- Ability to focus/concentrate in a busy environment.
- Ability to learn new software programs.
- Effectively contributes and participates in the safety culture of GVHA.

**Job Types**: Full-time, Fixed term contract, Seasonal
Contract length: 4 months

Pay: $19.84 per hour

Expected hours: 37.5 per week

Additional pay:

- Overtime pay
- Retention bonus

**Benefits**:

- Casual dress
- On-site gym

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Weekends as needed

**Location**:

- Victoria, BC V8W 2Y9 (required)

Work Location: In person

Expected start date: 2025-05-21