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Job Id #30641
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Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason - **Job ID #30641 - Quality Management Coordinator, Transportation**: - **Union**: Non-Union - **Job Description ID #: 7340**: - **Duration**:24 Months This vacancy is for a period of 24 months as a result of a backfill **SUMMARY OF DUTIES** Reporting to the Sr Process Improvement & Quality Program Manager, the Quality Management Coordinator will work with a multi-functional workforce engaged in delivery and direction of services to the public and internal clients. The Quality Management Coordinator will perform specialized administrative, analytical and technical work related to the identification, evaluation, prioritization and implementation of the Division’s strategic initiatives. Accountable for ensuring that initiatives are delivered in accordance with City and Provincial guidelines through effective and efficient review, development, and control of key policies and procedures. Using a "best practices" approach, develops and delivers quality services in a timely and cost-effective manner. **RESPONSIBILITIES** The Quality Management Coordinator will complete key deliverables related to the development, operation and maintenance of a divisional Quality Management System and the delivery of various strategic, technical and research duties related to transportation operations and roadway maintenance to meet the growing needs of the residents and businesses of the City of Hamilton. **GENERAL DUTIES** Review and update policies and procedures related to the QMS on a regular basis to ensure that they continue to meet the requirements of the Corporation, Department, Maintenance Standards, Compliance Reporting and Legislated and Legal requirements, while maximizing the quality and efficiency of internal operations. Coordinate the divisional KPI/Performance measurements. Utilize the Intelex software to ensure maintenance and document management requirements of the Quality Management System. Provide training and direction on the Quality Management System to those within the Division. Support the management staff by providing them with assistance and direction with regards to the Quality Management System. Assist in performing internal process reviews related to the Integrated Management System. This may at times include leading the internal process review, which includes setting the agenda, meeting with management, performing the review, closing meeting with management and issuing non-conformances. Ensure that summary reports are produced on time, that the data is protected and readily available. Communicate with other Sections within the Transportation Division to represent the Section’s interests, determine best practices and ensure consistency and cooperation within the Division. May be assigned special projects throughout the year such as exploring new technologies, programs or methods. Coordinate projects that are of a Divisional and strategic nature and focused on Divisional objectives. Assist in the development of strategic briefings to the Manager; and write Council reports, presentations, and other documents as required. Lead or participate in multi-disciplinary teams and represent the Manager on Corporate, Departmental, and Divisional committees and project teams as directed. Interact with consultants on Divisional projects including the preparation of specifications and terms of reference, researching and overseeing the collection of data and reviewing/commenting on consultants’ reports and recommendations. Participate in the development and implementation of the Divisional operational work plans that include goals, objectives and performance indicators for organizational units, and monitor and prepare reports and other documentation as required. Assist in the implementation of operational initiatives oriented to improve the efficiency and effectiveness of Divisional operations. Provide research and analysis on pertinent issues, develop policy or make recommendations for appropriate action to the Management team. Prepare or review as required, recommendation, technical and performance reports arising out of this area of responsibility for presentation to Manager, Director, General Manager, Council, various committees or community groups of the City. Maintain an understanding of industry standards and City operating guidelines, including standards defined in provincial regulations in
