IT Assistant

Mountain West Studios is looking for a Full-time IT Assistant.

**Direct Reports**: IT Manager

**Position Summary**: This position is responsible for assisting the IT Manager with the tech needs of the business.

This multi-talented individual will learn, test, implement and measure the success of the implementation of an ERP package, that includes CRM and HRMS.

**Key Responsibilities**:

- Assist with IT operations, troubleshooting and problem-solving as required.
- Delegate tasks to promote knowledge transfer and ensure operational demands are met efficiently.
- Problem solve, provide expert support and act as an internal resource as required.
- Enhance technology solutions, including recommending emerging technologies that would be beneficial.
- Adhere to policies and Standard Operating Procedures (SOPs), and recommend changes when needed, to maintain performance standards.
- Assist with website maintenance and IT infrastructure (ERP, CRM), and company network and file storage system
- Trouble-shoot escalated issues re: help desk, printers, phones, computers, etc.

**Key Qualifications**:

- Skilled in organizational development.
- Minimum of 2 years’ experience in a related role.
- Post-secondary degree in business, or Computer Science or a related discipline an asset but not required.

**Required IT Experience**:

- Database Management experience
- Programming experience using Java, HTML, Python; experience with Frappe would be an asset.
- Familiar with Open Source solutions and software testing and configuration.
- Well-versed in process mapping, including production workflows, using process mapping software.
- Advanced Word, Excel and PowerPoint (or equivalent) skills.

**Personal Attributes**:

- Excellent communicator.
- Patient and understanding yet able to adhere to a timeline.
- Willing to listen, observe, learn, implement detailed instructions initially before implementing improvements.
- Flexible and able to multitask; can work within a complex, fast-moving environment.
- Efficient, organized and hard working.
- Energetic, self-directed and results-oriented.
- Team player with a positive, “can-do” attitude, and willingness to work collaboratively.
- Innovative - good at bringing the creative ideas of others to market.
- Has good judgment about which creative ideas and suggestions will work.
- Attentive to detail.

**Work Environment**:

- Hours of work may vary with extra hours required for key cyclical deliverables.
- At times, stressful environment meeting tight timelines and/or resolving key problems.
- 9 hour days during probationary and training period; on-call for emergencies and irregular repairs and maintenance which may be during weekends or holidays, up to 8 days per year.

**Values - What do we care about?**
- Maintaining the privacy of our community members; securely retaining images and data.
- Harnessing the power of IT; make prudent technological advances; work smarter.
- Team improvement; Communicate, Collaborate; trust.

**About the Company**:
Since 1980, Mountain West Studios has built a solid reputation as a quality provider of the most memorable school images in Western Canada. Our managers, experienced lab staff, and knowledgeable customer service representatives play an important role in our success. The benefits of being family owned and operated are evident in our quick response times, and the respect and loyalty we have for our keen and knowledgeable staff.

Applicants not residing in the Greater Vancouver area and who are not available for an interview tomorrow please do not apply.

**About Mountain West Studios**:
Since 1980, Mountain West Studios has built a solid reputation as a quality provider of school portraits in Western Canada. Our managers, experienced lab staff, and knowledgeable customer service representatives play an important role in our success. The benefits of being family owned and operated are evident in our quick response times - important decisions are made in a timely manner.