Resident Manager

**Join the GDI Family**

One provider. One solution. All your facility maintenance services.

GDI provides best in class integrated, high level, facility maintenance services to the United States and Canada. We have more than 30,000 team members who contribute to the success of GDI and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we offer unrivaled client experience and satisfaction.

**Responsibilities**:

- Cultivate a culture that promotes inclusion, innovation, productivity, and collaboration.
- Build strong relationships, listen intently, and utilize clear & transparent communication.
- Ensure that all service requirements are maintained as per the contract agreement.
- Adjusting labour hours based on vacancy reports
- Reviewing monthly supply inventory and making sure that orders for supplies stay within budget
- Resident manager will report directly to the Director of Ops
- The ability to present quarterly business reports to the client (PowerPoint)
- Investigate and enforce progressive disciplinary actions as necessary
- Review and update job duty descriptions (Microsoft Word)
- Track periodic assignments using a chart format (Excel)
- Having a general understanding of pricing and submitting quotes for extra services
- Conduct periodic site inspections to ensure quality levels are maintained, documented and communicated to the client contact.
- Creating work orders and submitting to accounting for billing
- Conduct periodic evening site audits to ensure; staffing levels and sign in sheets are accurate and employee uniforms are in good order.
- Maintain positive relationships with client by conducting formal contract review meetings on a regular basis.
- Ensure invoicing is accurate for additional services.
- Ensure all labor costs are accurate and on budget.
- Maintain positive relationship with Unions.
- Complete all monthly reporting accurately and as per month end deadlines.
- Participate in operations management meetings and bring new ideas forward to share best Industry practices.
- Train Administrative Assistant, Supervisors and Quality Control specialist to ensure employees are working in an efficient and safe manner and ensure all deficiencies and work-related incidents are reported to you in a timely manner.

**Skills and Experience**:

- Financial analysis and project management skills
- Leadership, team building and employee management skills
- Ability to work in multiple sites as a team leader
- Excellent communication skills and High attention to detail
- Effective problem-solving skills
- Strong computer skills (MS Office) - Excel is a must, be able to deal with Standardize Work Charts
- Experience dealing with Unionized staff
- Health and Safety background (holding JHSC meetings, doing WPI etc)
- Manage ISO requirements and Inputting and managing KPIS

**Other**:

- Previous supervisory experience within the cleaning industry is preferred.
- Understanding of proper use and maintenance of cleaning equipment and cleaning chemicals.
- Understanding of health and safety issues.
- Required to be flexible in adjusting workloads of staff to manage around absenteeism and special projects.
- Required to be on call for emergency situations.
- Driver’s license required

**_Must be able to pass a Criminal Record Check._**

GDI Services (Canada) LP is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. Please notify GDI Services (Canada) LP if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation GDI Services (Canada) LP will work with you to determine how to meet your needs.