Receptionist

_Join our growing team at Mid-Ontario Truck Centre_
- **Why Join Our Team?**_

Competitive Wages $18.00 per hour

Weekly Direct Deposit Pay

Extended Heath Care Benefits

RRSP Program

Ongoing Training Opportunities

Career Advancement

Company Events

Years of Service Recognition

Supportive and Caring Management Team

**SUMMARY**

The Receptionist is the front line of customer service, in person and on the phone will greet customers and perform general administrative duties. Handles incoming calls and may operate a switchboard. May also assist other administrative staff with overflow work, including word processing, data entry, and Internet research tasks. Responsible for coordinating mailing pickups and package distribution.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Answering dealership group phones
- Greeting and receiving prospects and customers
- Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson.
- Working cooperatively with the sales team
- Updating customer records, basic data entry and clerical duties
- Filing
- Communicates with callers and visitors in a professional, friendly, and efficient manner
- Types memos, correspondence, reports, and other documents
- Participating in customer satisfaction process
- Participate in customer retention process
- Coordinates Package pickups and mailings with service providers (FedEx, Purolator, Canada Post, Etc.)
- Keeps inventory of office products, office supply room, and requests reorder from Staples with approval by Office Manager.
- Comply with requirements as outlined in the OHSA, WHMIS company handbook and all other company issued memos and policies including proper use of appropriate PPE. Follow business code of ethics and communicate to team.

**SUPERVISORY RESPONSIBILITIES**
- None for this position.

**QUALIFICATION REQUIREMENTS**

The requirements listed below are representative of the knowledge, skill, and or ability required to successfully perform the job.
- **Education and/or experience**_
- Excellent Phone Etiquette including Tone/Voice
- Dealership experience an asset
- Minimum GED or ACE
- **Language Skills**_
- High standard of fluency in English for both oral and written correspondence. Ability to effectively present information in one on one and small group situations to other employees of the organization.
- **Mathematical Skills**_
- **Reasoning Ability**_
- **Certificate, Licenses, Registrations**_
- None required

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit, walk, stoop, lift and bend.

**WORK ENVIRONMENT**
- The noise level in the work environment is minor.

**Please Note**:

- **The above statements are intended to describe the general nature and level of work being performed by those assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties and/or skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as required.**_
- **Mid Ontario Truck Centre is committed to meeting the accessibility needs of all individuals in accordance with The Accessibility For Ontarian and Disabilities Act (AODA) and The Ontario Human Rights Code (OHRC)**_

**Job Types**: Full-time, Permanent

Pay: $18.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Work Location: In person