Retail Operations Supervisor

**PetSmart does Anything for Pets - JOIN OUR TEAM**

**Retail Operations Supervisor**

**About Life at PetSmart**

**Benefits that benefit you**

Take care of yourself and your family members-whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings) Check out some of our AWEsome offerings:

- Paid Weekly
- Health & Wellness Benefits*
- Group Registered Retirement Plan (RRSP) with company match
- Paid Time off for full-time associates
- Associate discounts
- Tuition Assistance
- Career pathing
- Development opportunities

**Job summary**

PetSmart's Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company's vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

**Essential responsibilities**

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
**People Leadership**:

- Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
- Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
- Delegate and validate completion of daily tasks.
- Leads and directs associates when acting as the leader on duty.
- Address and administer associate complaints and grievances.
- Recognizes and celebrates associates driving overall associate engagement.

**Store Operations and Overall Store Experience**:

- Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
- Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns.
- Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
- Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
- Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
- Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
- Completes monthly live cycle counts, addresses discrepancies.
- Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.
- Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store.
- Supports the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
- Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
- Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period.

**Qualifications**

- 2+ years of retail supervisory experience in a customer-focused environment.
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
- Strong written and verbal communication skills.
- Ability to react under pressure and maintain composure.
- Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

**Supervisory responsibility**

- No direct reports, however, are expected to guide and support the development of other associates.
- Provides feedback on associate performance to direct supervisor.
- Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

**Essential physical demands and work environment**

- Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
- While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment wit