Technical Account Manager

iGaming: If it’s iGaming, we know a thing or two. Light & Wonder’s digital team leads the global gaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers. Position Summary Le but de ce poste est d'aider à obtenir la meilleure valeur et le meilleur service pour nos opérateurs de la plate-forme OGS de Light & Wonder. Nous avons besoin d'un Gestionnaire de Comptes Technique pour soutenir l'esprit d'innovation créatif et transformateur de nos clients dans toutes les technologies de la plate-forme OGS, y compris nos services back et front-end, nos outils promotionnels, notre service de jackpot, ainsi que de nombreux autres produits de base de notre Plate-forme. Il ne s'agit pas d'un rôle de vente, mais plutôt d'une opportunité d'être le principal conseiller technique et la "voix du client" de Light & Wonder. Le Gestionnaire de Comptes fournira des conseils techniques stratégiques pour aider à planifier et à fournir des solutions en utilisant les meilleures pratiques, et maintenir de manière proactive la bonne santé opérationnelle de l'intégration OGS. Les relations développées avec nos opérateurs vous permettront de comprendre leurs besoins commerciaux/opérationnels et leurs défis techniques et les aideront à tirer le meilleur parti d'OGS. Le Gestionnaire de Comptes est la pièce maîtresse de valeur pour nos opérateurs de premier niveau chez Light & Wonder. - The role is to help gain the best value and service for our operators from Light & Wonder's OGS Platform._ - We need a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies on the OGS platform, including our back and front-end services, promotional tools, jackpot service, plus many other core products across our platform._ - This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to Light & Wonder._ - The TAM will provide advocacy and strategic technical guidance to help plan and deliver solutions using best practices, and proactively keep our customers OGS integration operationally healthy._ - The close relationships developed with our operators will allow you to understand their_ - business/operational_ - needs and technical challenges and help them achieve the greatest value from OGS. The TAM is the centerpiece of value to our Tier one operators at Light & Wonder._ **Qualifications**: Qualifications: - 3 ans et plus d'expérience en ingénierie technique. - Baccalauréat en informatique, en mathématiques ou dans une discipline connexe, ou 5 ans d'expérience de travail équivalente. - Entreprise interne ou expérience client externe en tant que responsable technique. - Compétences professionnelles en communication orale et écrite, présentation devant un public comprenant un ou plusieurs décideurs. Atouts: - Expérience dans l'industrie du iGaming. - Capacité à gérer, inspirer et motiver une équipe vers de grandes objectifs. - Engagement envers l'excellence ; grâce à l'amélioration continue des processus. Qualifications: - _ 3+ years of technical engineering experience._ - _ Bachelor’s Degree in Computer Science, Math, or related discipline required, or 5 years of equivalent work experience._ - _ Internal enterprise or external customer-facing experience as a technical lead._ - _ Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)._ - Nice to Haves_ - _ iGaming industry experience._ - _ Ability to manage, inspire, and motivate a team towards big goals._ - _ Commitment to Excellence; through continuous process improvement._ Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. Work Conditions Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.