IT Support Technician, Tier 2

2 days ago

Sun Peaks, Canada Sun Peaks Resort LLPSun Peaks Grand Hotel & Conference Centre Full time

**Role Proposition**:
**Accountabilities**:

- Organize, prioritize, and schedule workload using in-house help desk systems
- Hardware/software installations
- Installation of various network, A/V, and surveillance components
- Installation and support of POS and payment systems
- Asset management and documentation
- Assist with administration of server systems
- Lifting of equipment required at times (printers, furniture, servers, etc.)
- Train new hires on the proper use of hardware and software
- Assist in tracking hardware and software licensing
- Adhere to Dept. procedures. Uphold, improve, and revise these procedures where required.
- Other special projects as assigned by the Supervising Administrator or Director of IT to improve the administration of IT infrastructure
- Operate according to the code of conduct and values statement of Sun Peaks Resort LLP
- Attend all SPRLLP-sponsored scheduled orientation & training programs
- Other duties as required to ensure successful operation of the department, including support of other departments and special promotions
- Completion of accredited IT program
- Proven discretion and confidentiality of personal information and administration
- Outstanding verbal and written communication skills
- Polished interpersonal and organizational skills

**A sneak peek into some of the perks and benefits our Full-Time employees enjoy**:

- Full access Winter/Summer Season Lift, Trail, and Golf passes
- 3 weeks of paid vacation
- Dining discounts within our hotel & resort outlets
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Eligibility for our ‘Pay for Performance’ incentive bonus program (after the qualifying period), awarded to our top performers
- Participation in the RRSP and matching DPSP programs
- Retail discounts in Resort owned outlets
- Reciprocal programs with partnering resorts & hotels
- Friends and family hotel rates
- Continued professional growth and development opportunities

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