Ramp Manager

**Operational Management**
- Deliver superior service to customer airlines according to airline requirement.
- Reviews activities, cost operations and forecast data to ensure progression toward station/corporate goals and objectives.
- Daily operational tracking of performance, taking immediate action to correct any shortfalls.
- Administer organizational polices and provide accountable oversight of all the duties and responsibilities thought subordinate managers/supervisors.
- Develops, reviews, updates and implements business strategic planning including operational and financial performance and new product/business developments.
- Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies.
- Required to attend the mandatory training imposed by the Company and Airlines as it applies to the job role.

**Leadership Development/ Personnel Accountability**
- Provide leadership for employee relations through effective communications, including coaching, disciplinary, and positive recognition.
- Provide leadership for problem resolution to facilities improved performance metrics.
- Mentor employees to build bench strength for promotional opportunities.
- Work closely with Human Resource and SSE department to provide effective training and development programs.
- Hold supervisory team accountable for timely and effectively handling of all employee related issues, focusing on improved performance and professional documentation.
- Responsible for ensuring compliance for the attendance reliability program.
- Ensures no abuse of Company property occurs.

**Safety and Security**
- Responsible to ensure a safe working environment thought the compliance of all required Menzies Aviation Health & Safety regulations.
- Ensure station compliance with all federal, provincial, city, and airport rules and regulations including the posting of all government required documents.
- Responsible for the timely, accurate and detailed investigations ensuring they are handled along with setting clear expectations/accountability for process improvements.

**Department Coordination**
- Ensure clear and effective communication between the Administrative Office, Payroll and the Safety/Security and Education Departments.
- Responsible to coordinate staffing requirements with Station Administration for recruitment needs.

**Physical Requirements**:
**Communication**:
***Application must have the ability to prepare correspondence and analytical documents to communicate both employees and operational related information. Strong verbal and written communication skills required.

**Manual/Physical**:
While performing the duties of this job, the employee is regularly required to present ideas frequently in a public forum and needs to also demonstrate effective listening skills. The employee is occasionally required to stand, walk reach with hands and arms; climb or balance; and stoop, kneel or crouch. The employee must have the ability to occasionally lift and/or move up to 70 pounds. This position also requires a great deal of walking and operating motorized vehicles. Vision abilities required by this job include close vision.

**Mental**:
Applicant must be an effective time manager with strong organizational skills needed to handle multiple tasks simultaneously. Other requirements include:

- Ability to define problems, collect data, establish facts and drawn valid conclusions
- Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
- Ability to demonstrate excellent investigative skills.

**Other**:

- Must be able to obtain and hold all required security clearances and pass the required back ground clearance.
- Must be able to work extended hours and flexible shifts when required which may include weekends and holidays
- Must have a valid G or G2 driver’s license and be able to obtain and hold a valid DA Qualifications and Experience:

- 7 years of progressively more responsible leadership experience in aviation management. Previous specializes training in personnel management is also mandatory.
- Must be a minimum of 18 years of age and legally able to work in Canada.
- Must be able deal with complex, critical business issues in a fast-paced environment.
- Computer literate, solid knowledge of MS Office as well as other related programs
- Previous airline/aviation operational knowledge is required.
- Must also have a demonstrated ability to lead and direct employees and produce improved output results through subordinate staff.
- Extensive experience in Ramp Handling and good understanding of the Operational departments.
- Must be able to obtain and hold all required security clearances.
- Proficient knowledge of the IATA Standard Ground Handling Agreement.
- Familiar with GOMs, Airline procedures, Airport procedures, Airport legislations
- Fully versed on International Aviation Safety and Security standards and passionate about promoti