Front of House Team Member

We’re seeking **Front of House Team member**who can deliver the positive customer facing attributes and drive to help build our brand and bring us to the next level. Team members should feel inspired to enhance the four-wall experience, including strong guest engagement, maintaining a spotless facility, and focusing on informing all customers of the best membership opportunities.

We are currently seeking team members who are available mornings, evenings & weekends

**About Our Brand**:

- Our Core Belief: We believe that daily, functional movement is the key for women of every age to know their bodies better, get them to work right, and feel f’ing amazing in them. Everyday.
- Our Purpose: We exist to help each woman feel powerful in her mind & body throughout her entire life.
- Our North Star: Feel the life-changing power of daily functional movement

**About Out Product**:
Available worldwide, we offer both physical and virtual studios, a line of ever-evolving, patented equipment and live, as well as on-demand streaming workouts via digital membership.

**Responsibilities**:

- Provide the highest level of hospitality and customer service to all guests
- Complete lead calls each week at the direction of Studio Manager
- Helping with retail part of the business: selling, organizing, maximizing studio space
- Work as a cohesive team with all members of the studio staff, resolve any conflicts that come up directly and swiftly
- Willingness to flex in all areas with the goal of creating a best-in-class experience for all Pvolve clients
- Ensure the studio and overall facility always remains immaculate. Activities can include cleaning bathrooms, studios, retail section, doing laundry and towel folding
- Additional cleaning duties may include vacuuming, mopping, dusting, and sweeping as needed.
- Key to flipping the studio space between classes
- Quickly and efficiently facilitate class check-in
- Assist Studio Manager in general day-to-day operations of the studio and provide timely feedback on all studio issues
- Actively suggest retail merchandise that matches the guest's needs as well as processing retail purchases
- Resolve guest's concerns with the highest level of customer service
- Maintain product knowledge; provide proper usage of equipment and give suggestions based on clients’ goals
- Mandatory attendance to all staff meetings. If SC cannot attend, must follow up with Studio Manager to receive all information.
- Always remain open to feedback and implementing that feedback in a timely manner
- Willingness to perform all other duties as assigned by Studio Manager and any projects as needed.
- Remain positive in the studio and create an environment that is inviting and ideal for guests.

**Requirements**:

- Minimum 2-year retail or customer service experience
- Ability to commit to at least two shifts in a week
- _**including one weekend shift**_
- Superior communication and customer service skills
- Friendly and professional phone etiquette
- Initiate tasks and perform duties with confidence and without direction
- Ability to multi-task and prioritize in a fast-paced environment
- Great organizational skills and attention to detail
- Passion for fitness, wellness and the PVOLVE brand
- Ability to work a flexible schedule including early morning hours, weekends and some holidays and nights.
- Strong computer skills
- Must be able to lift/carry a minimum of 30lbs

Please submit your resume highlighting relevant experience, along with availability.
- **We are currently seeking someone with availability**:_
- morning & evening availability
- occasional weekends

**Job Type**: Part-time

Pay: From $15.00 per hour

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Calgary, AB T2N 3P6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)
- Fitness Studio: 1 year (preferred)

Work Location: In person

Application deadline: 2025-01-04