Admissions Associate

**Job Information**

Job Requisition ID: 67367
Ministry: Arts, Culture and Status of Women
Location: Edmonton
Full or Part-Time: Part-time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary-Wage
Scope: Open Competition
Closing Date: March 6, 2025
Classification: Administrative Support 1

**Salary**: $18.97- $ 22.72 hourly

The Royal Alberta Museum (RAM) is the largest museum in western Canada and one of the top museums in Canada. Located in the Arts District in downtown Edmonton, we collect, preserve, research, interpret, and exhibit objects and specimens related to the heritage of Alberta's people and natural environment.

**Role Responsibilities**:
**Museum Shop Associate**:This position strives not only to assist with generation of revenue to support the Museum, but is key to providing a tangible Museum memory for visitors. The Museum Shop Associate will need to have excellent customer service skills, the ability to promote products being sold within the shop, and be comfortable answering any visitor enquiries. This position will also be stocking the shop according to the merchandising plan, monitoring theft, and ensuring the appearance of the shop is clean and orderly.

**Admissions Associate**: This position will often be the first point of contact for museum guests. They will be the welcoming face that orients guests to the building and answers any questions visitors might have. Duties will include selling tickets, annual memberships, collecting revenue fees, basic orientation tours, and most importantly
- providing outstanding customer service

**Café Server**:This position will be the first point of contact for Museum Café guests. Servers welcome guests to the Café, discuss menu and services as well as answering any questions visitors might have. Duties will include café customer service, cleaning and sanitizing, collecting revenue, and basic Museum knowledge sharing. Experience in the food industry and food safety certification would be an asset.

Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

- **Systems Thinking**:

- You will be able to demonstrate your systems thinking by acknowledging how your services affect the museum.
- **Agility-** Your agility will enable you to change directions when appropriate and identify potential solutions to sudden issues.
- **Build Collaborative Environments**:

- Building collaborative environments is essential to the positions as you will need to rely on your teammates and supervisor to provide

the best experience possible for guests.
- **Creative Problem Solving**:

- Your ability to use your creative problem solving will be essential to find solutions for visitors when faced with issues and also find innovate

ways to create a better experience in general for guests.

**Qualifications**:
**Requirements**:

- Some high School Education

**Assets**:

- Related experience in retail, tourism or hospitality.
- Customer Service experience
- Experience handling cash, and accounting
- Food safety certification would be an asset

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to

**Notes**:
These are Temporary Wage positions located in Edmonton. Hours of work: Up to 25 hours/week.

These positions require availability for weekday, weekends, evenings and holidays.

What we offer:

- Working for the Alberta Public Service
- Research Alberta Public Service Careers tool
- Positive workplace culture and work-life balance.

**How To Apply**
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

**Closing Statement**
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.