Customer Service Representative
1 week ago
Description
Job description
+ Enjoy fast-paced days full of problem-solving and connecting with customers by phone via inbound calls
+ Deliver first class customer experiences answering questions, troubleshooting issues, and providing information in response to concerns and requests
+ Educate customers on current product features, service offerings, billing, charges, and overall product value
+ Offer alternative solutions when appropriate with the objective of retaining customers' business.
Work with us and you'll enjoy:
+ Full-Time, 40 hour/week schedule
+ 100% paid training
+ Full benefits package including medical, dental, vision, and life insurance
+ Opportunities for advancement and professional development
+ Personal benefits of working from home including saving time, money, and the environment.
Required qualifications, skills and experience
+ A high school diploma or GED equivalent
+ The ability to connect with customers with empathy & offer helpful solutionExcellent listening & communication skills, both written and verbal
+ Basic PC navigation skills, including basic search engine experience, browser navigation, typing in URL's, completing forms online, etc.
+ Ability to work evening and weekend shifts
+ Able to provide a stand-alone monitor, USB corded headset and a quiet, and distraction-free home workspace (we'll provide the rest)
About ASIAN LOGISTICS INC
ASIAN LOGISTICS INC is now a part of Sitel Group® As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
EEO statement
Equal Employment Opportunity & Affirmative Action
ASIAN LOGISTICS INC observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.
**Salary**: $13.60-$23.35 per hour
Schedule:
- 10 hour shift
- 8 hour shift
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: On the road
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