Customer Service Representative

5 days ago

Richmond Hill, Canada Reno Lighting Full time

**Join our growing team**

Come be a part of one of the fastest growing lighting companies in Canada. This entry level position will give you the skills and tools to grow your career. Our company prides itself on innovating new technology that standardizes the industry which gives us an edge in the industrial/commercial lighting market. There is huge potential for growth in our company and we invite you to become apart of this thrilling industry.

**Customer Service Representative**
- Liaise with others from within the Reno Lighting team to ensure customer expectations are met (eliminate errors and provide customer satisfaction, enter price sheets, credits/rebills).
- Answer customer enquiries and provide accurate requested information.
- Input orders accurately and provide updates to clients (backorders, split orders, timed deliveries)
- Create quotes for existing clientele and new prospects
- Work within a team structure along side Outside Account Managers and Warehouse team as role requires.

**Transactions**:

- Accurately manages customer orders utilizing the organization's internal systems and customer purchase orders;
- Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer experience (i.e. upselling activities and promotion of specialized services);
- Works closely with the Sales Team to build relationships with customers;
- Identifies additional customer needs and potential opportunities through effective information gathering techniques and communicates these findings to appropriate internal parties;
- Responds to customer complaints by providing appropriate solutions and alternatives in a timely manner and follows up to ensure satisfactory resolution;
- Understands the resources within the business to be an effective problem solver;
- Maintains a broad knowledge of product availability (i.e. packaging, lead times, inventory) and requests stock transfers and order shipments when required;
- Completes administrative tasks and special projects as assigned by the Customer Service Manager.

**Technical Competencies**
- Post-Secondary Education; College Diploma in Business or equivalent would be preferred
- Previous experience in a customer service and/or business administration role (1-3 years)
- Sound skills in the use of Microsoft Excel, Word, and PowerPoint (Knowledge in Quickbooks or sales processing software would be considered an asset)
- Previous experience/exposure in LED, lighting or electrical wholesale, would be considered an asset
- Must possess strong communication and interpersonal skills in English (French speaking would be an asset)
- Strong attention to detail and time management skills
- Monday to Friday: 8:30 a.m. 5:00 p.m.

Schedule:

- 8 hour shift
- Monday to Friday

Pay: $45,000.00-$55,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Extended health care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

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