Key Account Manager

**KEY ACCOUNT MANAGER**

**Company: Thomas, Large & Singer Inc.**

**Location: Markham, Ontario**

**Industries: Consumer Packaged Goods, Logistics, Distribution, Private Label,**
**Industrial Ingredients**

**Job Type: Full Time Employee**

**Years of Experience: 10-15 years**

**Education Level: University**

**Job description**:
Thomas, Large & Singer Inc. is a leading provider of comprehensive value chain solutions to leading
consumer packaged goods brands in the Canadian market as well as sales services to private label and
industrial ingredient manufacturer’s.

Our dynamic team is growing. Currently, we require the services of a strong **_Key_** **_Account Manager_**, who
will report directly to the Director of Business Development. We are seeking a highly motivated and
result-oriented individual to join our dynamic sales team. As a Key Account Manager, you will be
responsible for managing and growing defined Key Accounts, ensuring customer satisfaction, and driving
revenue growth. Your primary focus will be on building strong relationships with key stakeholders,
understanding their business needs and delivering tailored solutions to drive mutual success. This position
works closely with our internal supply chain, credit/deduction management and finance teams as well as
external retailers and the client. This role will be based out of our Markham office.

**Responsibilities include:
- Key Account Management: Develop and execute strategic account plans for assigned key

accounts, including identifying growth opportunities, setting account objectives, and establishing
stales targets. Prior experience in dealing with **_LCL_**, and **_Sobeys National_** is a must, but the role
will also include other Customers. Confectionary experience would also be an asset.
- Relationship Building: Build and maintain strong relationships with key decision-makers and

influencers within the retailers’ organizations across all levels of management, understanding
their business objectives and challenges.
- Customer Satisfaction: Proactively address customer needs, resolve issues and ensure high levels

of customer satisfaction through regular communication and effective problem-solving.
- Cross-functional Collaboration: Collaborate closely with internal teams, including sales,

marketing, finance, customer service and supply chain to ensure effective delivery of solutions
and seamless customer experience.
- Business Development: Identify and pursue new business opportunities within existing key

accounts, leveraging your understanding of their business and industry trends.
- Contract Negotiation: Negotiate contract renewals, manage trade spend efficiently, ensuring

favorable terms and mutually beneficial agreements.
- Sales Forecasting and Trade Management Reporting: Maintain accurate and up-to-date account

records, including sales activities, pipeline management, within our Exceedra systems.
- Market and Competitor Analysis: Stay updated on industry trends, market dynamics, and

competitor activities, providing insights and recommendations to internal teams and clients.
- Promotional Activity: Plan annual promotional activities, while continuously looking to maximize

ROI.
- Team Collaboration: Collaborate with the sales team, sharing best practices, insights, and success

stories to drive overall team performance.
All of the above duties will be carried out while managing to set budgets. Autonomy will be given to
manage and leverage the tools provided to meet clearly identified goals. Individuals will be required to:

- Work closely with retailers and suppliers (manage & develop reporting/key performance trackers/

communication)
- Travel to visit Customers for meetings and presentations
- Manage existing portfolios and grow business within the portfolio
- Profitably grow sales at each of the Accounts/Divisions you will be responsible for
- Manage annual sales & trade budget forecasting
- Deduction management
- Trade spend budgeting, management and continuous improvement
- Develop and manage relationships with retailers and manufacturers

**Required Skills**:

- 10-15 years of experience in consumer-packaged goods sales management and retail,

particularly with the Customers specified (_LCL & Sobeys_). Confectionary experience although
not required, would be an asset
- Bilingual in French and English is a strong asset
- Experience calling on top tier Customers
- Proven record of success in growing and managing sales
- Excellent presentation, interpersonal, and communication skills
- Strong organizational and time management skills
- Strategic thinking and problem-solving abilities, with a proactive and results-oriented approach
- pursuing growth opportunities
- University degree in related field
- Driver’s License and access to a vehicle
- Some travel required
- MS Office including Excel, PowerPoint, Word & Outlook
- What’s In It For You
- **Great team** dynamic and tight knit company culture. One of the most