Sales Agent

**About Flightpath**

**Purpose of Position**

The Charter Sales Agent role is both onsite at our usual Airport FBO’s (Private Hangar / Customer Lounge) for overseeing the perfection of our services once a charter flight is ordered, and working behind the scenes to meet the demand for inbound requests for quotes. The Charter Sales Agent ensures seamless customer service by proactively engaging in activity with the airport, FBO, caterers, ground and other service providers. The Charter Sales Agent is responsible for developing customer loyalty by nurturing relationships and providing personalized service through knowledge, proactive service and anticipation of needs.

**Tasks and Responsibilities**
- Manages personal schedule based upon defined variables (i.e. prioritizing flight activity, departures vs arrivals, surrounding airport activity). Proactively resolves all issues that would otherwise cause service interruptions, keeping appropriate departments in communication loop.
- Lead generates through cold calling and networking.
- Able to greet clients as they arrive and board their charter flight at various Airports in SW ON. Mainly Toronto or Waterloo, and occasionally Hamilton, Barrie, Muskoka, Niagara, London.
- Support flight crew by managing client communications and expectations pre-flight.
- Using critical thinking skills, develops local site operating practices and procedures necessary due to any unique developments at their locale (i.e. alternate departure times or airport arrangements) without a service interruption.
- Works with Flight Crew and Administration to minimize communication confusion, and ensures a smooth booking procedure and Customer experience.
- Highly organized. Shows empathy, assertiveness, great diplomacy and confidence in all situations. Models core operating principles at all times. Proactive at problem solving with catering, ground transportation, maintenance delays to provide clients with flawless service.
- Develop client relationships by meeting inbound and outbound passengers and arranging for any special requirements including hosting awaiting family / business associates.
- Actively seek new clients and expand client base.
- Close sales and lead customer through the chartering process.
- Utilize the CRM Pipedrive for all quotes, leads, sales, calls and goals.
- Works with local 3rd party vendors to ensure expectations are being met, while maintaining a professional and diplomatic demeanor. Provides the FBO and area vendors with advance notice of peak flight activity and daily reports on forecasted flight departure and arrival information so that the vendors can be sufficiently prepared to effectively manage Flightpath’s flights.
- Travels for Special Events, high flight volume days, training and development and works with Accounting and Sales for organized process around booked charters.
- The Charter Sales Agent reports to the Director of Outbound Sales, and may be asked to support other special events such as trade-shows, and business events.

Qualifications:

- Degree or diploma in a related field or related experience
- 1 year sales experience preferred with a demonstrated sales record
- Excellent communication skills
- Passion for customer service
- Ability to exceed goals and an appreciation for follow up and accountability
- Lead generating experience including cold calling
- Outgoing personality with exceptional drive for excellence
- Experience with Pipedrive or CRM software a definite asset

Base salary plus commission

Base salary will be commensurate with experience or talent

**Benefits**:

- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Wellness program

Supplemental pay types:

- Commission pay

Work Location: In person