Renewals Specialist

**Redefining Cloud Finance, Together**

Prophix is the leading global platform and partner for financial performance management. We create software that serves ambitious finance teams, helping them empower their organizations, gain valuable insights, and drive business performance. Thousands of finance leaders across nearly one hundred countries use Prophix today.

Working with a global network of partners and with headquarters in Mississauga, Ontario, Canada, we maintain offices in North America, South America, the U.K., Europe, and Asia. Learn more about our offices here.

The Renewals Specialist is a dynamic individual who has a SAAS background and is looking to transition into a fast-paced, customer-oriented role. The position will report to the VP, Commercial Desk within the Sales Operations Team and will work extensively with external customers as well as internal departments.

This is a hybrid opportunity that will require some in-office time based on the needs of the department.

**What You Will Do**
- Maintain accurate customer information and renewal records in our CRM.
- Identify potential sales opportunities and involve the sales representative as needed.
- Identify and escalate potential risks to renewals, and work with the Customer Success team to find solutions.
- Collaborate with cross-functional teams to ensure seamless renewals experiences for customers.
- Meet or exceed renewal targets and rigorously log required customer information and outcomes.
- Respond to customer inquiries in a timely and professional manner.
- Continuously improve the renewal process and customer experience.
- Understand the functions and features of our product and be able to articulate enhancements and the value to customers.

**What You Will Bring**

To shine in this role, you will bring a rare combination of experience, technology skills, personal qualities, and education.

**Required Qualifications**
- Proven experience as a renewals specialist, customer service representative, account manager or account development representative.
- Knowledge of SaaS industry and renewals processes.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and accuracy.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Results oriented, self-motivated and driven
- Confidence and the ability to interface professionally with a wide spectrum of customers including senior employees/executives
- Skilled at overcoming objections
- Outstanding communication and customer service skills
- Must be legally entitled to work in the country where the role is located. Must be able to travel to the United States, Canada and/or internationally, and have a valid passport.

**Preferred Qualifications**
- SAAS Negotiation experience

**Why join?**

**A solid foundation - and a bright future.**

Prophix has been around for over 30 years and is well-established in the market. Recently acquired by Hg Capital, we are thrilled to be working with investors who see significant growth opportunities for the continued adoption of Financial Performance Management software by mid-market organisations. Our Cloud and Artificial Intelligence (AI) software fills the gap and presents us with an enormous market opportunity.

**Community, culture and purpose.**

We encourage our Phixers (the extraordinary team working at Prophix) to create wins for all, innovate with purpose, have passion for excellence, and laser-focus on delivering for the finance leaders of today and tomorrow. Our goal is to ensure we are living our values and nurturing a collaborative, growth-minded culture where everyone can shine.

We reward team accomplishments, but we also know that life outside of the office is vital. To that end, we provide a highly competitive compensation, vacation and benefits package, and encourage participation on one or all five of our company sports teams as well as seasonal celebrations.

At Prophix, we aim to create a lasting impact on the global community through meaningful programs and projects. We create real opportunities to participate in volunteer activities through our corporate social responsibility program (CSR), fundraising activities and paid volunteer days to support causes important to you. We also have a CSR committee that you may wish to participate in, and you can nominate an important cause for consideration for our quarterly $50,000 donation, made when we meet our profit goals.

Learn more about us on our **Careers Page**

Prophix promotes a diverse, inclusive, and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. If you have 70% of the qualifications we are seeking, please consider applying. While we can’t guarantee an interview, we promise to consider the full breadth of your experience and background.

At Prophix, we are committed to cr