Office Receptionist/administrative Coordinator

1 week ago

Etobicoke, Canada Orchard Dental Care Full time

**Job description**

Are you an out-going, energetic and enthusiastic team player looking to join a growing dental practice? Our South Etobicoke based dental clinic is seeking a dynamic, assertive and flexible individual to take on a Receptionist administrative role. Please send us your resume
- **Seeking**:_

P/T leading to F/T- Front desk administrative role to fulfill 30-40 hours per week to start. Would require one evening per week and two Saturdays a month.
- **Duties**_
- Minimum two years dental office experience required. Proficiency in dental terminology a must. Experience using Dentrix software preferred.
- Computer savvy. Proficient at scanning documents and sending insurance claims in a high paced customer service environment.
- Interact in a friendly, energetic and professional manner with all patients to facilitate appointment bookings and payments for services rendered
- Ensure patient education and comprehension of the office treatment philosophy, which is to provide the best dentistry possible for all patients
- To ensure that all documentation is accurate and complete including signed consent and waiver forms, assisting with processing reports, correspondence, clinical notes and records
- Primary responsibility to ensure positive patient experience. Responsible for a warm welcome, the engagement of pleasant conversation, patient motivation and a memorable farewell (encouragement of feedback/engagement on social media platforms)
- Ensure that any communication with the patient is consistent and in line with office policy
- Assist in upholding and promoting the positive reputation of the practice and dentists/providers
- Generate insurance breakdowns to determine available insurance balances and services that will be covered
- Process patient billing and submit insurance claims
- Assist in adding pre-determination codes to the computer and scheduling future appointments, as directed
- Attend further continuing education courses upon request
- To be aware and encourage patients to have the correct treatment at their next visit
- Ensure patients are aware of their options in regards to dental treatment
- Keep personal space and other common working spaces clean and tidy. Keep the patient lounge and reception area tidy
- Maintenance of office privacy protocols
- Willingness to support crossover duties (assist dentist / hygienists as needed) helping out in miscellaneous duties to assist the proper functioning of the practice
- Ensure that patients have another appointment upon leaving, promoting limited availability for future bookings
- Actively encourage patients to refer family and friends by promoting the positive aspects of the practice and team
- Respond to inquiries / reviews on social media platforms (google reviews etc.)
- Taking an active role in presenting and implementing new office policies and procedures
- Be at work, ready, prior to first patient arrival in morning and after lunch
- Not a remote position

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $20.00-$28.00 per hour

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30-40 per week

**Salary**: $22.00-$28.00 per hour

**Benefits**:

- Dental care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability

**Education**:

- Secondary School (preferred)

**Experience**:

- administrative assistant: 1 year (required)

Work Location: One location

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