Avp Head of Partner and Direct Sales Channel

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The opportunity**

Are you looking for unlimited opportunities to lead a strong national team and grow an established affinity partner business and expand Direct to Consumer sales in the Canadian Insurance marketplace? You will have full sales responsibility for this business. With an experienced team and a wide set of growth opportunities. And be a part of planning a strategy to maintain and grow business across Canada. With work that challenges and makes a difference in a flexible and supportive environment.

The **AVP Head of Partner and Direct Sales Channel **will lead the Affinity Partner account management and partner-facing service teams and have a dotted line accountability over the marketing team and licensed advisor team supporting the Direct-to-Consumer line of business. For in force partners, the AVP will be accountable for driving new sales growth, and promote profitability through price increase discussions and overall customer retention. You will help drive digital adoption for your partner clients. You will also develop and land new partnerships. You will be a member of Affinity Markets Leadership team chipping in on overall strategy and management. You will be joining a hard-working, experienced team of professionals who want to continue to win in the Affinity Insurance marketplace.

You are a change agent that engages and develops strong connections across teams and individuals to a shared vision in a highly matrixed and collaborative environment. With the potential for expanded roles within Affinity Markets and Individual Insurance, you listen, probe, and seek to understand. You can run a wide variety of projects and responsibilities, finding the balance between groundbreaking innovation and sound business, budget and organizational management styles. You exude a natural curiosity to dig into the core elements of our internal and external environment that influence customer delight and organizational agility in a significant way. Your success in cultivating an impactful and highly engaged community of professionals has been critical to your progressive career.

**Responsibilities**
- Supervise sales channel for partners and direct business. Core products sold include Health, Dental, Life, Disability, Critical Illness and Travel.
- Maintaining and building a successful sales and service team responsible for all of Affinity’s key Partner business as well as the CoverMe team of marketing people.
- Work closely with other departments in driving overall Sales opportunities.
- Key contributor in improving the overall consumer and partner experience including onboarding, communication, and improvement of overall productivity.
- Actively participate in industry events and conferences.
- Be an authority in redefining our delivery capabilities particularly as it related to digital innovation in the path of the insurance purchase.
- Delivery of the Partner and Direct sales plan, increase in customer & partner NPS.
- Achieve and sustain top-tier employee engagement scores

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- Proven experience in the insurance marketplace working directly with partners and large associations and organizations.
- Minimum 10 years in sales leadership roles with proven ability to deliver business results
- Experience with direct marketing.
- Experienced in building and maintaining a national account management team and support organization.
- Experienced in reporting and sharing sales results within a broader organization.
- Strong organization and administrative experience
- A deep understanding of Insurance products, markets and distribution
- Well-developed business, financial and project management skills
- Ability to think strategically and build tactical sales plans to achieve short - and long-term business and sales goals.
- Shown Collaboration and communication and influencing skills; including proven ability to have constructive conflict.
- Adept at partnering across matrixed organ