Cashier Manager

5 days ago

Mississauga, Canada Terra Foodmart Full time

**About Btrust**
We are Btrust. Since 2008, we’ve innovated the Canadian grocery retail experience specializing to sell primarily fresh and healthy foods. Our goal is to introduce diverse food culture to every family table. We offer a wide range of products to cater to various taste preferences and budgets. The company is headquartered in Oakville, Ontario. In 2008, we opened our first Btrust Supermarket at the Golden Square, a shopping center in Mississauga, Ontario. Today, we manage a nationwide chain of four stores, covering an impressive 120,000 square feet and offering more than 20,000 different products, allowing families across Canada to enjoy fresh, healthy, and flavorful meals.

**Responsibilities**:

- Recruit, train, and supervise cashier staff.
- Schedule shifts and manage employee timekeeping.
- Conduct performance evaluations and provide feedback.
- Address any staff issues or disputes.
- Ensure high levels of customer satisfaction through excellent service.
- Handle customer inquiries, complaints, and returns.
- Resolve any escalated customer service issues.
- Oversee daily cashier operations and ensure all registers are properly manned.
- Monitor cashier performance and implement improvements as needed.
- Ensure all transactions are processed accurately and efficiently.
- Conduct regular cash audits and reconcile discrepancies.
- Manage cash flow, including handling deposits and safe drops.
- Ensure compliance with all financial policies and procedures.
- Ensure compliance with all store policies, procedures, and regulations.
- Maintain a secure work environment by enforcing loss prevention measures.
- Train staff on security protocols and handle any security incidents.
- Prepare and submit reports on cashier department performance.
- Analyze sales data and provide insights for improvement.
- Collaborate with other department heads to improve overall store performance.

**Requirements**:

- Previous experience in a supervisory role in a supermarket or grocery store.
- Proficiency in using POS systems and other retail software.
- Ability to handle high-stress situations and resolve conflicts effectively.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment.
- Excellent customer service skills.
- Ability to work flexible hours, including weekends and holidays.
- Must be proficient in **Chinese (Mandarin or Cantonese)**.

**Accessibility Statement**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care

Shift:

- 10 hour shift
- 8 hour shift
- Day shift
- Night shift

Work days:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Mississauga, ON L5K 1R8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (preferred)

**Language**:

- Chinese (required)

Work Location: In person

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