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Team Lead

2 weeks ago

Ottawa, Canada Centretown Community Health Centre Full time

**Multiple Casual positions ending June 30, 2027**

Pay Scale

$ 35.87 to $ 43.22 hourly

Pension and Benefits

Application Deadline

September 4, 2024 at 4:00:00 p.m.

**About the Role**:
The Alternate Neighbourhood Crisis Response (ANCHOR) Team is an innovative pilot project that will provide a community-based, non-police response and follow-up for individuals experiencing crises in the Centretown and Somerset West catchment areas. The project is a collaborative initiative between Centretown and Somerset West Community Health Centres, Community Navigation of Eastern Ontario (CNEO)/ 211, the City of Ottawa, the Ottawa Guiding Council on Mental Health and Addictions, and other community stakeholders. The project began offering services August 15, 2024.
Reporting to the ANCHOR Manager, the Program Team Leads are responsible for the on-the-ground, day-to-day operations of the ANCHOR program/teams. Casual Team Leads will provide replacement for the Full Time Team Leads in the event of planned and short notice absences.
The ANCHOR pilot brings staff from two community health centres together as one team. The Team Leads work with leadership from both centres to ensure integration and provide coordinated, seamless service delivery. They are responsible for supervising crisis response workers at CCHC and SWCHC’s main offices and at off-site locations, including staff working shifts across this 24-hours-a-day, 7-days-a-week operation.
The Program Team Leads are responsible for supporting functioning of CCHC and SWCHC’s mobile crisis response for ANCHOR using advanced expertise in harm reduction and trauma-informed care. The Program Team Leads provide hands-on support by coordinating and monitoring team activities, providing coaching and mentorship to team members, and leading best practices in client care planning, practice support and debriefing for complex cases. The Program Team Leads work in collaboration with staff from within CCHC, SWCHC and community partners to ensure a high standard of care for individuals accessing support through ANCHOR.

**Requirements**:
- Post secondary degree in social work, mental health and substance use or related field or equivalent combination of educational, professional, and lived experience.
Minimum 3-5 years of experience in service delivery related to: harm reduction, trauma-informed care, mental health, and/or substance use health and addictions, culturally safe services
Experience supporting or coordinating teams in a health and social service environment
Experience with data collection and reporting
Excellent verbal and written communication skills
Advanced experience working with individuals with mental health, substance use health and/or addictions
Advanced skills and knowledge in service delivery related to: harm reduction, trauma-informed care, mental health, and/or substance use health and addictions
Understanding of best practices related to interdisciplinary team care coordination and case management
Highly developed problem solving and crisis management skills
Demonstrated understanding of the systemic barriers to care faced by individuals who are unhoused/living with mental illness and/or substance use; newcomers; Black, Indigenous, and racialized communities; trans and 2SLGBTQIA+ individuals
Demonstrated skills in supporting teams, debriefing, dealing with pressures and problem-solving
Ability to function as a member of a team, share roles and work cooperatively with other team members
Strong interpersonal skills

Knowledge of with data collection analysis and reporting
Excellent organizational and administrative skills
Proficient with Microsoft office suite
Ability to respond to short notice requests for coverage
Driver’s License (G class) required to operate motor vehicle
- **Desirable**-
- **Language designation**:
- English, written and spoken.
French, spoken
- **Start Date**:
As soon as possible

**How to “Express an Interest” for this Opportunity**:
Please note the following:

- The file name for your resume should read:“ (last name)_(first name)_ Resume
- The file name for your cover letter should read: “ (last name)_(first name)_ Cover Letter

We thank all applicants for their interest. Only applicants invited to an interview will be contacted.

Centretown CHC has a mandatory COVID-19 vaccination policy, as such applicants must be fully vaccinated against Covid-19 and provide proof of vaccinations to be considered for employment. Reasonable accommodation will be considered for persons with medical exemption or other exemptions under the Ontario Human Rights Code.