Sales and Event Coordinator

The Palais Royale Ballroom is a premier event venue on Toronto’s waterfront. We are seeking a sales and event coordinator to join our team. Applicants should have very strong customer service skills and take pride and pleasure in being a part of our elite team.

The sales team at The Palais Royale Ballroom is tasked with consistently exceeding guest expectations by understanding their needs and making a conscious effort to provide a luxury experience to everyone who visits our establishment. Sales coordinators are the first point of contact for booking inquiries and responsible for guiding clients through the booking and planning processes. The clients expectations and event plan must then be effectively communicated to other departments to allow our team to deliver on the client’s event day. Team members should be genuinely friendly and have the skills and knowledge to provide a first-class guest experience. We maintain a strong team environment within and between departments. All employees may be called upon to assist other departments to achieve the common goal of exceeding expectations.

**Responsibilities**:

- Determine and understand client’s event needs and strive to surpass client expectations.
- Conduct administrative tasks as related to events and support to entire event team
- Prepare all event documentation including proposals, BEOs, timelines for clients and venue management
- Liaise and coordinate with vendors, operations and BOH teams
- Communicate and support client throughout event process
- Organize all required event components including food and beverage items, floor plans, timeline, special meal requests, rentals, set up and service requirements, etc.
- Coordinate with the kitchen and provide all details necessary that are needed throughout the event planning process
- Assist with prospecting clients conducting site tours of the venue and selling hospitality brand respectively.
- Contribute to sales team targets and meet as outlined annually
- Maintain client file from start to finish with detail following all time guidelines and outlined procedures
- Ability to remain professional and calm and show grace under pressure when required
- Perform other duties as assigned

Additional Compensation and Benefits:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
- Eligibility to earn commissions

**REQUIREMENTS**:

- Must be proactive and have high level organization and time management skills
- Possess a positive attitude, professional, customer
- focused mindset and represent company’s core values
- Strong communication skills (Verbal and written)
- Flexible with ability to multi-task and have the ability to adjust to changing event demands
- Experience with MS Office
- Available to work evenings and weekends
- Minimum 2 years relevant work experience
- Event management/planning experience - minimum 1 year required
- Sales experience - minimum 1 year required
- Social Media and design experience an asset
- Experience in hospitality/service industry, customer service an asset

Pegasus Hospitality Group currently operates the Palais Royale Ballroom, Harding Waterfront Estate and The Grand Luxe Event Boutique venue. Our catering company, The Food Studio, offers off-site services to our clients whether it be private parties or an elaborate corporate gathering. We are also the exclusive caterer on the University of Toronto Campus at the Rotman School of Business providing exclusive catering in addition to our eating establishment on premises, “The Exchange Cafe”.

At Pegasus Hospitality Group, our diverse team continually strives to go above and beyond our guests’ expectations, providing them with a service experience that is second to none. If you are enthusiastically skilled and committed to providing the ultimate service for our guests, we’d like you to join our efforts in redefining the hospitality industry to continually exceed expectations