Engagement Officer

**Status**: Full time, indefinite
**Location**: Ottawa, Ontario (hybrid)
**Closing date**: September 18, 2024
**Salary range**: $86,000 to $107,000 per year
CADTH is now Canada’s Drug Agency — a pan-Canadian health organization. We are an independent, not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. Created and funded by Canada’s federal, provincial, and territorial governments, we drive better coordination, alignment, and public value within Canada’s drug and health technology landscape. We provide Canada’s health system leaders with independent evidence and advice so they can make informed drug, health technology, and health system decisions, and we collaborate with national and international partners to enhance our collective impact.
We are proud to be a 2024 National Capital Region Top Employer. This recognition celebrates our dedication to fostering a work environment that nurtures growth; innovation; and inclusion, diversity, equity, and accessibility (IDEA). It reaffirms our ongoing efforts to create an outstanding workplace where our employees thrive and feel valued.
Primary Focus
The objective of the Patient, Clinician, and Industry Engagement team is to ensure that Canada’s Drug Agency is actively and effectively engaging key partners so the perspectives of patients, caregivers, clinicians, industry, and associations may be integrated into the work that Canada’s Drug Agency undertakes. Our Engagement Officers are key catalysts for change, championing effective mechanisms for executing our commitment to expand our dynamic engagement with key partner.
**On any given day, the Engagement Officer will**:

- proactively establish a network and develop positive working relationships in patient, caregiver, clinician, industry, and other partner communities, with a focus on key connections with relevant associations and representative organizations; facilitate discussions between these partners and project teams that will enable better sharing of insights, perspectives, and involvement in our work
- seek perspectives and experiences from key partners with respect to health technologies eligible for review
- through ongoing and timely evaluation, dialogue, and knowledge sharing, support project teams and expert committee members with thoughtful opinions on how to ensure appropriate use and integration of clinician, industry, patient, and caregiver perspectives into our work
- analyze and evaluate existing clinician, industry, patient, and caregiver engagement tools and processes across program areas to ensure optimal efficiency and effectiveness, and — in keeping with our culture of continuous improvement — identify solutions, innovative ideas, and/or modifications to bring forward to team leadership
- monitor new project submissions, respond to potential complex queries from partners, and identify and escalate issues and/or concerns proactively and in a timely manner
- provide partner engagement updates and status reports to leadership and other key internal players, as required.

Is this the right role for you?
**The Engagement Officer will likely have**:

- completion of a relevant undergraduate degree, coupled with no less than 4 years of experience in a similar role building and maintaining effective relationships; an equivalent combination of education and experience may be considered
- sound judgment and perceptive interpersonal skills when interacting with external partners and dealing with highly sensitive, confidential, and/or emotional matters
- skills in leveraging broad knowledge and understanding of the Canadian health care system and health technology, and in identifying, championing, and enabling a fulsome representation of external voices and perspectives at the table
- excellent communication (verbal and written), presentation, and facilitation skills, supported with the ability to clearly articulate and partake in positive and constructive discussions
- the ability to establish effective working relationships with various internal teams and groups, including expert committees and external partners
- a demonstrated skill in synthesizing information and communicating in ways tailored to specific groups as well as general audiences
- the ability to identify opportunities for increased process effectiveness and efficiency
- excellent time management skills with a demonstrated capacity to manage multiple responsibilities and timelines on a variety of projects and initiatives
- the ability to work independently as well as within a team environment
- superior organization and project management skills
- skill in influencing without authority.

What will set you apart?
- Ability to represent nondominant perspectives with confidence, clarity, and persuasion
- Fluency in French.

What’s in it for you?
**At Canada’s Drug Agency, you will find**:

- a team-focused, supportive, and inclusive work environment
- a competitive compensation pac