Supervisor, Business Support

The City of Markham is proud to be recognized for the 5th consecutive year as one of Canada’s Best Employers by Forbes and Statista Inc. In 2025, the City of Markham is ranked 2nd among municipalities in Canada and 12th overall for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 366,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

**Job Summary**

The Supervisor, Business Support responsibilities include overall coordination and supervision of administration and accounting services within the following business units of the Operations Department: Business Operations, Roads, Parks, Horticulture, Forestry, Fleets, Survey, Right of Way and Utilities. This involves supervision of the Accounting group, completion and submission of annual capital projects and operating budgets, updating of the life-cycle reserve study, conducting charge back, monthly variance analysis and reporting thereof, development of year-end projections, inter-departmental coordination/liaison with the Finance Department, providing assistance to managers in their fiscal responsibility, and efforts in support of the City’s guidelines and priorities. Administrative services includes staffing request and onboarding, records retention, customer service and client satisfaction survey record and analysis, information technology (such as hardware and software deployment, telephony) and staffing services (space planning).

**KEY DUTIES AND RESPONSIBILITIES**

**Accounting and Administration**
- Demonstrates commitment to corporate goals by ensuring compliance of the Department’s Managers, Supervisors & Working Supervisors to the City’s financial and purchasing policies and procedures.
- Coordinates and supervises the Accounting group, review and set-up process, as needed.
- Works with the Accounting staff and Managers and Supervisors in updating the procurement plan.
- Works with Managers to ensure contracts are aligned with budget.
- Supervises and works with the Accounting staff in relation to the set-up of contracts, their alignment to budget, whether capital and operating, and the monitoring or tracking spreadsheets thereof.
- Communicates to Staff changes in financial and purchasing process.
- Serve as the main point of contact in terms of accounting and budget inquiries, thus, committed to providing good service to both internal and external customers.
- Co-ordinate the recording of monthly and year-end accruals, and submission to Finance.
- Responsible for the effective provision of administrative, clerical/reception and customer services to the department including issuance of road closure and winter operations notifications, internal communication, website updates, medical notes, minute taking, claims, and office supplies.
- Works with Managers to ensure proper document and record retention.
- Supervise the Administrative Clerks to provide administrative support to the Operations Department.
- Coordinate department business plans development and reporting.

**Development of Capital and Operating Budget**
- In consultation with the managers, responsible to complete and submit annual budget change and request forms for the annual capital and operating budgets in and develop multi-year operating and capital budgets.
- Updates the Lifecycle Reserve Study per Asset Management legislation to support Operations capital projects budget requests, considering the assets acquisition, repairs and replacement.
- Through research and analysis, reviews with the managers the budget plans of the department, prior years’ pulled projects, growth, approved level of service and potential revenues which are tools in determining the budget to be submitted, projects to be accelerated or deferred.
- During the budget period, monitors adjustments to budgets, coordinate all financial requests, contract awards, purchase order adjustment and project closeout with the Finance staff and continuously communicates them to Operations management, accordingly.
- Co-ordinate the calculation and monthly allocation of the approved operating budgets for all expenses, revenues and recoveries.
- Review operating budget allocations against known contracts and operating activities.
- Review financial statements and capital compliance, coordinate review with Operations management and the Finance staff for executive reporting.

**Variance Analysis and Year End Projections**
- Updates managers on their business units’ financial operating performance to ensure budget accountability, through monthly reporting as shown in the Financial Statements.
- Through proficiency in the financial systems and monthly Financial database such as excel spreadsheets, determines variances between the actual operating transactions and budget; and the comp